Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ghislaine Gay

Oklahoma City,OK

Summary

Proven track record in customer service and problem-solving, notably at Pike Pass, where I excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in active listening and critical thinking, I effectively balanced customer needs with company policies, significantly improving guest experiences and operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Pike Pass
03.2018 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Guest Experience

OKC Zoo
08.2016 - 06.2017

Provided access to park and exhibits

Assisted guests in finding souvenirs of their experience

Assisted guests in navigating park and exhibits


Dietary Aide

PARCway
01.2016 - 08.2016
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Associate of Arts -

Rose State College
Oklahoma City, OK
08.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Pike Pass
03.2018 - 10.2020

Guest Experience

OKC Zoo
08.2016 - 06.2017

Dietary Aide

PARCway
01.2016 - 08.2016

Associate of Arts -

Rose State College
Ghislaine Gay