Gia Floyd
Tampa,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Mr. and Mrs. Crab
Tampa, FL
08.2024 - Current
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Events Production Ambassador
ZooTampa at Lowry Park
Tampa, FL
05.2022 - Current
- Utilized strong improvisational skills when interacting with guests or responding to unexpected situations.
- Collaborated with marketing staff to develop creative ideas for promotions.
- Provided customer service to ensure that everyone has an enjoyable experience.
- Organized and maintained mascot costumes and props for performances.
Music/ Dance/Musical Theater Instructor
Making Light Productions
Tallahassee, FL
02.2023 - 05.2024
- Motivated students with positive reinforcement methods while providing constructive criticism when necessary.
- Gave feedback on technique, style, tone, interpretation, phrasing, dynamics, articulation.
- Encouraged creativity by introducing new pieces or improvisation exercises.
- Conducted group classes in order to encourage collaboration among students.
- Assessed student performance in order to develop effective strategies for improvement.
Park Operations Ambassador
Busch Gardens Tampa Bay
Tampa, FL
06.2023 - 08.2023
- Represented the Ambassador in a professional manner at all times.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Increased client sales and brand awareness by conducting meaningful training sessions and customer engagements.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Sales Ambassador
Busch Gardens Tampa Bay
Tampa, FL
05.2022 - 08.2022
- Maintained accurate records of all sales activities and transactions.
- Resolved customer complaints quickly and professionally.
- Supported other departments within the organization as needed.
- Assisted colleagues in resolving complex customer inquiries or requests.
- Maintained a clean and organized sales floor at all times.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
Food Ambassador
Busch Gardens Tampa Bay
Tampa, FL
05.2021 - 08.2021
- Monitored inventory levels and placed orders when necessary.
- Trained staff members on proper handling, storage, and preparation techniques for all food items.
- Provided customer service by answering questions related to food products.
- Analyzed customer purchase data to identify trends in buying habits.
- Built lasting relationships with customers by delivering first-call resolution.
Education
Bachelor of Science - Humanities
Florida State University
Tallahassee, FL08-2024
Skills
- Reservation coordination
- Event Marketing
- Guest Relations
- Conflict Resolution
- Learning skills development
- Student Records Management
- Guest Services
- Logistics Management
Languages
English
Native/ Bilingual
Spanish
Elementary
Italian
Limited
French
Elementary
Accomplishments
Dr. Mac J. Williams, Sr. Salute to Academic Excellence Award
Pinellas County Districts Thespian Competition Excellent Award/Recognition for Dance Category
Pinellas County Districts Thespian Competition Excellent Award/Recognition for Large Group Category
Pinellas County Districts Thespian Competition Excellent Award/Recognition for Duet Category
Pinellas County Districts Thespian Competition Superior Award/Recognition for Solo Category
Pinellas County Solo and Ensemble Competition Excellent Award/Recognition for Solo Category
Mu Alpha Theta (Math Honors Society) Award
Timeline
Restaurant Hostess
Mr. and Mrs. Crab
08.2024 - Current
Park Operations Ambassador
Busch Gardens Tampa Bay
06.2023 - 08.2023
Music/ Dance/Musical Theater Instructor
Making Light Productions
02.2023 - 05.2024
Events Production Ambassador
ZooTampa at Lowry Park
05.2022 - Current
Sales Ambassador
Busch Gardens Tampa Bay
05.2022 - 08.2022
Food Ambassador
Busch Gardens Tampa Bay
05.2021 - 08.2021
Bachelor of Science - Humanities
Florida State University
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