Gia Lombardo
Hollywood,FL
Summary
Results-driven Operations Manager with extensive experience in optimizing supply chain efficiency and enhancing customer satisfaction. Demonstrates strong skills in inventory control, team leadership, and conflict resolution. Proven ability to establish clear guidelines and enforce policies that promote employee retention and accountability. Committed to timely project delivery and effective communication to achieve organizational objectives.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Express Clothing
Coral Springs, Florida
03.2024 - Current
- Enhanced customer experience on sales floor by actively engaging with shoppers during shifts.
- Welcomed customers and shared promotion and loyalty program details.
- Resolved customer complaints and handled service issues.
- Manage day to day operations in the absence of the store manager.
- Executed daily operational tasks to ensure smooth store functionality.
- Create a positive environment, using proper visual standards for merchandise displays.
- support inventory control, restocking, and maintaining store appearance.
- Follow and enforce all company policies.
Operations Manager RX
CVS Pharmacy
Hollywood, Florida
04.2011 - Current
- Optimized supply chain operations through strategic vendor partnerships and efficient logistical planning.
- Oversaw budget management processes to align with project goals, delivering projects on-time and within financial constraints.
- Reduced turnaround time for project completion, through effective resource allocation and team management.
- Coached team members to improve performance and maintain high productivity and performance metrics.
- Enhanced customer satisfaction by establishing clear communication channels and proactively addressing concerns.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and addressed unauthorized practices to maintain safety standards. unauthorized, unsafe, or ineffective practices.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2007
Skills
- Point of sale systems
- POS systems
- Inventory control
- Sales floor operations
- Cash management
- Visual merchandising
- Store operations
- Policy compliance
- Team leadership
- Customer service
Timeline
Assistant Manager
Express Clothing
03.2024 - Current
Operations Manager RX
CVS Pharmacy
04.2011 - Current
High School Diploma -
South Broward High School