MIRIELA ROMAN
Davenport,FL
Summary
Results-driven food service professional with over 8 years of experience, advancing from Team Member to Assistant Manager. Expertise in team leadership, employee training, customer service, and daily operations. Demonstrates composure in fast-paced environments while enhancing team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Pollo Tropical
01.2021 - 01.2026
- Oversaw daily restaurant operations, managing shift schedules and delegating responsibilities to ensure smooth workflow.
- Recruited, trained, and supported team members in customer service, food quality, sales, and health & safety standards.
- Performed regular performance reviews, pinpointing employee development opportunities to enhance skills and service quality.
- Mediated team conflicts to foster a positive and collaborative work environment, promoting teamwork and morale.
- Monitored employee attendance, timekeeping, and payroll records.
- Communicated with customers to understand their needs and provide excellent service.
- Conducted in-person interviews to evaluate candidates' skills and suitability for positions.
Team Member
Pollo Tropical
01.2017 - 01.2020
- Delivered friendly and efficient customer service, enhancing customer satisfaction in fast-paced restaurant environment.
- Managed cash registers and processed customer transactions with accuracy, contributing to smooth operations.
- Resolved customer concerns and helped create a welcoming customer experience.
- Operated cash registers and processed customer transactions accurately.
- Addressed customer concerns to foster a welcoming atmosphere and improve overall customer experience.
Education
High School Diploma -
Zenith High School
Kissimmee, FLSkills
- Restaurant management
- Shift management
- Scheduling operations
- Payroll management
- Payroll processing
- Cost Control
- Employee Training
- Performance evaluation
- Conflict Resolution
- Customer Service
- Communication
- POS Systems
- Point of sale systems
- Working Under Pressure
- Interpersonal Skills
- Leadership & Team Support
LANGUAGES
Spanish
Timeline
Assistant Manager
Pollo Tropical
01.2021 - 01.2026
Team Member
Pollo Tropical
01.2017 - 01.2020
High School Diploma -
Zenith High School