Summary
Overview
Work History
Education
Skills
Timeline
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Gia Loza

Houston,TX

Summary

Proven to excel in fast-paced environments, I enhanced guest satisfaction and increased sales at Osaka Steakhouse through exceptional customer service and sales expertise. Skilled in cash handling and guest engagement, I fostered positive experiences, demonstrating a strong work ethic and a professional appearance. My collaborative approach and hospitality service expertise consistently improved team efficiency and customer rapport. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Server

Osaka Steakhouse
02.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • People person, Amazing customer service and good communicator.

Front Desk Receptionist

U-Stone Tooling
05.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.

Cashier

Wingstop
02.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Server

Iguana Joes Restaurant
01.2021 - 09.2021
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associate of Science - Health Science

San Jacinto College District
Pasadena, TX
05.2027

High School Diploma -

Channelview High School
Channelview, TX
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Sales expertise

Timeline

Front Desk Receptionist

U-Stone Tooling
05.2023 - 05.2024

Server

Osaka Steakhouse
02.2023 - 07.2024

Cashier

Wingstop
02.2022 - 08.2023

Server

Iguana Joes Restaurant
01.2021 - 09.2021

Associate of Science - Health Science

San Jacinto College District

High School Diploma -

Channelview High School

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Gia Loza