GIA SPRY
Denton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hoya Vision Care
Lewisville, TX
05.2025 - 10.2025
- Order Management: Accurately input Rx orders and stock lens requests into the computer system (e.g., DVI).
- Customer Communication: Answer calls regarding order status, product availability, and service questions.
- Issue Resolution: Handle complaints, process, and track "redos" and coordinate with labs to resolve delays.
- Support Functions: Issue Return Merchandise Authorizations (RMAs), manage backorders, and maintain customer account notes.
- Technical Knowledge: Maintain a strong understanding of Hoya's optical lens products and services.
Customer Service Representative
McKesson
Irving, TX
09.2023 - 03.2024
- Maintained confidentiality of all medical records;.
- Performed data entry tasks, such as scanning documents and entering data into databases;
- Worked closely with Case managers to get Patients approved for Keytruda worked with on label and off label Dx codes
- Research insurance benefits; Obtain information about your out-of-pocket costs; Provide information on co-pay assistance options for eligible
- HIPAA
Mortgage Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
Lewisville, TX
07.2021 - 12.2022
- Document loan history, respond to customers, investors, vendors and authorized 3rd parties inquires, research and/ or resolve inquires, analyze request per policy and procedures to ensure proper action, and maintain routine transaction per customer.
- Provided excellent customer service and other liquidation options.
- Type 35-40wpm, Usage of Microsoft and Word programs.
- Collect payments and set up repayment plans.
- Answer approximately 75 incoming customer calls.
- Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).
- Direct calls or correspondence to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
- Review and explain escrow disclosure statements (i.e. account shortages and overages).
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
Financial Services Associate
Fidelity Investments
Westlake, TX
01.2021 - 07.2021
- Reviewed and updated client financial records.
- Provided customer service to clients regarding their accounts, investments, and transactions.
- Advised clients on the best investment options available based on their individual needs and objectives.
- Prepared tax documents for clients such as 1099 forms.
Auction Customer Service Representative
XOME REALTY SERVICES
Lewisville, TX
02.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Conducting inbound and outbound customer service calls answering inbound chats and emails
- Helping customers navigate website and place bids on the auction
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed over 50 customer calls per day
Education
High School Diploma -
King Martin Luther High School
Philadelphia, PA07.2009
Skills
- Microsoft Office
- Active Listening
- Data Entry Skills
- Documentation And Reporting
Timeline
Customer Service Representative
Hoya Vision Care
05.2025 - 10.2025
Customer Service Representative
McKesson
09.2023 - 03.2024
Mortgage Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
07.2021 - 12.2022
Financial Services Associate
Fidelity Investments
01.2021 - 07.2021
Auction Customer Service Representative
XOME REALTY SERVICES
02.2018 - 08.2020
High School Diploma -
King Martin Luther High School