GIAN CARLO RIVERA
WINTER GARDEN
Summary
Experienced training professional skilled in developing and implementing comprehensive training programs to elevate organizational standards. Proven track record of driving team collaboration and consistently achieving high-impact results. Recognized for adaptability and reliability, with expertise in instructional design and performance assessment. Effective communication skills with customers, management, and staff. Demonstrated high level of proficiency in inbound and outbound merchandise operations, inventory control, and loss prevention. Consistently achieved strong growth in every company partnered with, surpassing shrink goals in all assigned locations.
Overview
27
27
years of professional experience
Work History
District Training Manager
Biglots
10.2018 - Current
- Collaborated with management to identify training needs and develop appropriate solutions.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
- Maintain top tier performance at home store, profitability, inventory controls and staffing.
GENERAL MANAGER
PETSMART
01.2012 - 01.2018
- Responsible for all aspects of the business, recruiting, hiring, inventory control, customer service, animal health and quality control
- Achieved lowest Shrink in the district fiscal year 2018 under $2,000.00
- Recognized as store with the best EBITDA for fiscal 2017 and was currently running the best EBITDA for fiscal year 2018
GENERAL MANAGER, MARKET MANAGER
PETCO
01.2006 - 01.2012
- Responsible for all aspects of the business, recruiting, hiring, inventory control, customer service, animal health and quality control
- A highly successful and verifiable track record in increasing sales and margins, increasing the stores' contribution to profits
- Promoted to Market Manager for Puerto Rico Market June 6, 2012
OPERATIONS MANAGER
BED, BATH & BEYOND
01.1998 - 01.2006
- Responsible of maintaining the integrity of the store's inventory by implementing and following operational procedures
- Direct supervision over entry and exit of merchandise at the store
- Maintain the highest level of customer service
- Able to handle challenges with proven history of increased productivity
Education
B.BA. - MAJOR IN BUSINESS ADMINISTRATION
Interamerican University of Puerto Rico
01.1993
B.B.S. - MAJOR IN MANAGERIAL ECONOMICS
Interamerican University of Puerto Rico
01.1993
Skills
- Training evaluation
- Coaching and mentoring
- Sales training
- Staff development
- Team collaboration
- Leadership development
- Goal setting
- Customer service
Accomplishments
- Achieved three Chairman awards at Petco through effectively increasing sales and profitability in two locations.
- Achieved two Circle of excellence awards at Petsmart by increasing sales and exceeding ten key metrics.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Training Manager
Biglots
10.2018 - Current
GENERAL MANAGER
PETSMART
01.2012 - 01.2018
GENERAL MANAGER, MARKET MANAGER
PETCO
01.2006 - 01.2012
OPERATIONS MANAGER
BED, BATH & BEYOND
01.1998 - 01.2006
B.B.S. - MAJOR IN MANAGERIAL ECONOMICS
Interamerican University of Puerto Rico
B.BA. - MAJOR IN BUSINESS ADMINISTRATION
Interamerican University of Puerto Rico
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