Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giana Aguilar

Tulsa,OK

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

2
2
years of professional experience

Work History

General Manager

Braum's Ice Cream & Dairy Store
10.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Freddy's Frozen Custard & Steakburgers
02.2022 - 10.2022
  • Managed budget implementations, employee reviews, training, and schedules.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Shift Leader

Panda Express
06.2021 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

High School Diploma -

Will Rogers College High School
Tulsa, OK
05.2022

Skills

  • Microsoft Dynamics
  • Staff Development
  • Employee Scheduling
  • Manage Budgets
  • Project Planning
  • Labor Cost Controls
  • Financial Forecasting
  • Risk Management
  • ADP Workforce Now
  • Staff Training

Timeline

General Manager

Braum's Ice Cream & Dairy Store
10.2022 - Current

General Manager

Freddy's Frozen Custard & Steakburgers
02.2022 - 10.2022

Shift Leader

Panda Express
06.2021 - 02.2022

High School Diploma -

Will Rogers College High School

Similar Profiles

CREATE PROFILE
Giana Aguilar