Giana Aguilar Gomez
El Dorado Hills,CA
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
Work History
Sales Associate
Gap Factory
Folsom, CA
05.2024 - 11.2025
- Worked with fellow sales team members to achieve group targets.
- Answered store and merchandise questions and led customers to wanted items.
- Used technology resources to assist customers in locating and selecting items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Organized and stored clothing in designated areas to maintain a tidy sales floor.
- Ensured continuous availability of clothing items by replenishing stock throughout the day.
Seasonal Retail Sales Associate
Kohl's
Folsom, CA
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
Receptionist
Supercuts
06.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Disinfected brushes, razor heads, and combs after every use.
- Cleaned restroom, main floor and waiting area
- Learned details of types of treatments and procedures in order to answer questions from spa guests
Cashier
Papi's Kitchen
El Dorado Hills, CA
03.2021 - 03.2021
- Handled customer transactions, including taking orders and processing payments.
- Restocked essential items such as napkins, utensils, and beverages to ensure continuous availability for customers.
- Cleaned and sanitized dishes to maintain a hygienic environment.
- Processed and handed out customer orders promptly.
Education
No Degree -
Ponderosa High School
Shingle Springs, CA05.2025
Skills
- Customer Service
- Upselling
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Retail Sales
- Phone Etiquette
- Store Opening and Closing
- Flexible Schedule
- Product Knowledge
- Cash Register Operation
Languages
English
Professional
Spanish
Limited
Timeline
Sales Associate
Gap Factory
05.2024 - 11.2025
Seasonal Retail Sales Associate
Kohl's
10.2023 - 01.2024
Receptionist
Supercuts
06.2021 - 11.2021
Cashier
Papi's Kitchen
03.2021 - 03.2021
No Degree -
Ponderosa High School
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