GIANA JONG
San Pedro,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
Work History
SALES ASSOCIATE
NIKE INC.
08.2023 - Current
- Understand customer needs and recommend suitable products over the phone and in-person
- Maintain visual merchandising standards by ensuring clothing and shoe displays are on-brand and up-to-date with seasonal collections
- Manage cash register operations, process transactions, handle returns / exchanges with accuracy and professionalism
- Collaborate with team members to ensure inventory levels were sufficient and that the store was well-stocked at all times
- Assist in receiving and stocking shipment
INTERN
LONG BEACH GRAY PANTHERS
02.2023 - 05.2023
- Company Overview: a non-profit organization targeted towards working in coalitions and collaborations with other agencies in providing education and advocacy on Older Adult issues in social and economic justice
- I helped volunteer organizing food drives at the Long Beach Senior Center
- Helped set up social events for seniors on weekends
- Assisted with database entries online for future potential collaborations with other organizations
- Distributed health medication information pamphlets to seniors
- A non-profit organization targeted towards working in coalitions and collaborations with other agencies in providing education and advocacy on Older Adult issues in social and economic justice
TEAM MEMBER/BARISTA
PEET'S COFFEE & TEA
REDONDO BEACH, CA
05.2022 - 03.2023
- Greeted customers warmly and took orders, while operating the register and handled cash or processed debit/credit transactions
- Prepared high-quality coffee and espresso-based drinks and teas in accordance with Peet's standards, ensuring consistency and accuracy, customized drinks based on customer preferences (i.e
- Alternative milk, flavor adjustments)
- Promoted seasonal drinks, new items, and loyalty programs to increase sales
- Worked collaboratively with team members to ensure smooth, daily operations
- Assisted in training new baristas, ensuring adherence to company standards, coffee brewing methods, and customer service practices
- Ensured a clean and organized work environment, including regularly cleaning coffee machines, countertops, and customer-facing areas
- Followed food safety and sanitation standards, ensuring the cafe was in compliance with health codes
- Assisted in receiving and stocking deliveries, and organizing products for easy access
Public Health Chair
FLYING SAMARITANS CSULB
12.2021 - 12.2022
- Company Overview: a student-run non-profit organization committed to providing free, quality health clinics to the La Fuente community of Tijuana, Mexico
- Helped coordinate fundraisers to raise money for toy drives and hygiene drives
- Organized clothing donations for the disadvantaged community of La Fuente
- A student-run non-profit organization committed to providing free, quality health clinics to the La Fuente community of Tijuana, Mexico
Member
TRACY HIGH INTERACT CLUB
09.2017 - 05.2019
- Helped my local community provide clothes and household supplies to family shelters
- Organized food, and toy drives
- Served food to guests at town banquets for events
Education
B.S. - HEALTH SCIENCE IN COMMUNITY HEALTH EDUCATION
CALIFORNIA STATE UNIVERSITY, LONG BEACH
05.2023
TRACY HIGH SCHOOL -
TRACY HIGH SCHOOL
05.2019
Skills
- Effective communication skills
- Collaborative skills
- Leadership skills
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Microsoft Word
- Technical skills
- Presentation skills
- Creative
- Artistic ability
- Attention to detail
- Organizational skills
- Guest relations
- Policy and procedure adherence
- Hospitality and accommodation
- Store opening and closing
- Relationship building
- Time management
- Problem-solving
- Cash handling accuracy
- Adapt to diverse groups
- Art composition
Volunteer Experience
- Intern, Long Beach Gray Panthers, 02/01/23, 05/01/23, Organized food drives at the Long Beach Senior Center, Set up social events for seniors, Assisted with database entries for potential collaborations, Distributed health medication information pamphlets to seniors
- Public Health Chair, Flying Samaritans CSULB, 12/01/21, 12/01/22, Coordinated fundraisers for toy drives and hygiene drives, Organized clothing donations for the disadvantaged community
- Member, Tracy High Interact Club, 09/01/17, 05/01/19, Provided clothes and household supplies to family shelters, Organized food and toy drives, Served food to guests at town banquets
Awards
- President's Honor List, Spring 2021
- President's Honor List, Fall 2021
- President's Honor List, Spring 2022
- President's Honor List, Fall 2022
- President's Honor List, Spring 2023
Activities
- Played competitive soccer for 13 years
- Enjoy hiking, cooking, drawing, listening to music, going to the beach, and spending time with friends
- Created and developed presentations on various topics
Affiliations
- I dedicate my free time to creating captivating, realistic art with acrylic paint on canvases, as well as sketching. I had the opportunity in October of 2024 to create a large-scale mural inside a clothing store called 2nd Street in Long Beach, contributing to the store's visual identity and attracting foot traffic.
- Developed custom artwork for personal projects, demonstrating proficiency in various mediums and creating engaging visual experiences.
- Played competitive soccer for over 13 years, developing strong teamwork, leadership, and strategic thinking skills under pressure. I led my soccer team to win a local championship, developing leadership, teamwork, and strategic planning skills.
- Played basketball at the high school level, working collaboratively to develop strategies, improve individual and team performance.
- I enjoy staying active with gym workouts or running at the beach - I find it important to maintain physical fitness for personal development, self-motivation, and consistency.
- I regularly participate in dance classes and social events, enhancing social confidence, learning new styles, and building team-oriented energy.
- I proactively explore diverse cultures through travel, food, and experiences, broadening my perspective and enhancing adaptability in new environments.
- I enjoy travelling - I've traveled to a number of destinations such as Spain and Puerto Rico for both leisure and cultural exploration, which enhanced cross-cultural understanding and problem-solving skills.
- I've had the privilege of organizing and leading local community events, contributing to team-building, planning, and execution of public initiatives throughout my volunteer efforts in high school and college.
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- President's Honor List, California State University Long Beach - Fall and Spring semesters 2021 - 2023
Timeline
SALES ASSOCIATE
NIKE INC.
08.2023 - Current
INTERN
LONG BEACH GRAY PANTHERS
02.2023 - 05.2023
TEAM MEMBER/BARISTA
PEET'S COFFEE & TEA
05.2022 - 03.2023
Public Health Chair
FLYING SAMARITANS CSULB
12.2021 - 12.2022
Member
TRACY HIGH INTERACT CLUB
09.2017 - 05.2019
B.S. - HEALTH SCIENCE IN COMMUNITY HEALTH EDUCATION
CALIFORNIA STATE UNIVERSITY, LONG BEACH
TRACY HIGH SCHOOL -
TRACY HIGH SCHOOL
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