Giana Kraatz
Clarkston
Summary
Dynamic Barista with proven time management and problem-solving skills, honed at Beyond Juicery And Eatery. Excelled in creating a loyal customer base by delivering personalized, high-quality beverages, enhancing satisfaction and sales. Adept at fostering positive team environments and handling customer complaints with professionalism, ensuring a welcoming atmosphere and operational efficiency.
Overview
3
3
years of professional experience
Work History
Barista
Beyond Juicery And Eatery
05.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Business Management
Alma College
Alma, MIHigh School Diploma -
Clarkston High School
Clarkston, MI06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Adaptive and creative
- Cash register operation
- Positive and professional
Timeline
Barista
Beyond Juicery And Eatery
05.2022 - Current
Business Management
Alma College
High School Diploma -
Clarkston High School
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