Giana Poullos
Lexington,KY
Summary
Reliable Customer Service Cashier with expertise in POS system operation and customer satisfaction. Successful in managing high-pressure situations while resolving complaints, leading to increased customer loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Chicken Salad Chick
Nicholasville, KY
08.2024 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout area to enhance operational efficiency.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Marketing
University Of Kentucky
Lexington, KY05.2029
High School Diploma -
Lexington Catholic/Henry Clay High School
Lexington, KY05.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- POS system operation
- Merchandise restocking
Accomplishments
I founded and managed my own online boutique, where I oversaw all aspects of the business including product selection, inventory management, marketing, and customer service. I developed strong entrepreneurial and organization skills by coordinating orders, maintaining relationships with my suppliers, and ensuring timely fulfillment. This strengthened my ability to multitask and communicate effectively.
Timeline
Customer Service Cashier
Chicken Salad Chick
08.2024 - 08.2025
Marketing
University Of Kentucky
High School Diploma -
Lexington Catholic/Henry Clay High School