Giancarlo Franzese
Greensboro,NC
Summary
Client Relations and Public Relations Specialist with 4+ years in hospitality, retail, and office management. Skilled in navigating client dynamics, driving sales targets, and upholding brand standards. Open to regional travel, poised to leverage communication expertise and consultative selling abilities to enhance client experiences in luxury sales or travel operations.
Overview
11
11
years of professional experience
Work History
General Manager
Mario's/Tony's Pizza
Greensboro, NC
10.2022 - Current
- Collaborated with marketing and project management teams to develop new ideas, initiatives, products, and services.
- Cultivated relationships with customers, vendors, and employees to enhance satisfaction and foster mutual respect.
- Developed training programs for managers to improve operational efficiency and employees from other locations.
- Attending monthly manager meetings, leading to new action plans enforced by the CEOs.
- Executing company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment.
- Handling payroll, inventory, and business accounts to maintain consistency with other locations.
Front Desk Receptionist
University of North Carolina at Wilmington Housing and Residence Life
Wilmington, NC
08.2021 - 05.2022
- Managed high-volume relationships with students and parents, ensuring building security and providing administrative support for students and staff.
- Acted as the first point of contact for lower classmen, parents, and visitors by answering inquiries on campus housing policies and routing communications to housing directors.
- Supported students, parents, and staff during college move-in and move-out dates and facilitating smooth transitions.
- Maintained detailed residence logs to track student occupancy and compliance., and supporting residence life staff with administrative paperwork and phone calls.
Part Time Sales Lead
Express
Winston-Salem, NC
07.2015 - 05.2016
- Quickly promoted to a lead sales associate based on customer feedback, sales conversion, and overall performance.
- Provided customers with a memorable experience that led to brand loyalty and repeated business.
- Resolved customer complaints calmly and effectively, enhancing customer satisfaction and retention.
- Conducted training sessions for part-time sales associates to enhance their product knowledge and customer service skills.
- Collaborated with district manager across multiple locations to implement sales strategies and support team performance.
- Executed store opening and closing procedures, ensuring accurate bank deposits and balanced cash drawers.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC05-2022
Skills
- Operational efficiency
- Performance Tracking
- Customer management
- Leadership
- Team Building
- Decision making
- Problem Resolution
- Conflict resolution
- Effective Communication
- Time Management
- Adaptability
- Language Proficiency
Timeline
General Manager
Mario's/Tony's Pizza
10.2022 - Current
Front Desk Receptionist
University of North Carolina at Wilmington Housing and Residence Life
08.2021 - 05.2022
Part Time Sales Lead
Express
07.2015 - 05.2016
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington