Giancarlo Velasquez Jr
Paterson,NJ
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Benjamin Moore
Clifton, New Jersey
07.2023 - 02.2025
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Gathered customer feedback through surveys and used the data to improve customer service.
Supervisor
Kids Empire
Fairfield , NJ
11.2021 - 10.2022
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Audited company's legal documents to verify compliant policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Maintained positive working relationship with fellow staff and management.
- Managed team of 15 employees, ensuring high productivity and quality standards were met.
Sales Associate Supervisor
Marshalls
Totowa, NJ
11.2018 - 04.2019
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided constructive feedback to employees regarding their job performance.
- Reviewed inventory levels on a daily basis and placed orders as needed.
- Ensured that all customer inquiries were addressed promptly and professionally.
- Mentored newly hired staff in upselling techniques to improve sales.
- Counted and balanced registers.
Customer Service Representative
Toys"R"Us
Totowa, New Jersey
10.2017 - 06.2018
- Excelled in exceeding daily credit card application goals.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
BBA - Accounting And Finance
Montclair State University
Montclair, NJ05-2023
Skills
- Scheduling
- Account updating
- Complaint resolution
- Microsoft Excel
- Punctuality and reliability
- Shipping and logistics
- Appointment scheduling
- Customer service
- Problem-solving
- Adaptive team player
- Positive and professional
- Decision-making
- [Spanish] translation
Timeline
Customer Service Representative
Benjamin Moore
07.2023 - 02.2025
Supervisor
Kids Empire
11.2021 - 10.2022
Sales Associate Supervisor
Marshalls
11.2018 - 04.2019
Customer Service Representative
Toys"R"Us
10.2017 - 06.2018
BBA - Accounting And Finance
Montclair State University