Summary

Overview

Work History

Education

Skills

References

Timeline

GIANELLA ESTEFANIA AGUILAR AGUILAR

Tourism Engineer

Astoria,NY

Summary

A responsible and dedicated professional with years of experience in tourism, construction, communication, and the restaurant industry. I am seeking a new challenge to secure a position where I can apply my skills and continue to grow in the hospitality sector.

Overview

years of professional experience

years of post-secondary education

Work History

Assistant Manager / Bartender

Reservoir and Shaffers Bar Restaurant

3 2021 - Current

Oversee and administer all employee scheduling, events planning, product inventory, accounts payable, and restaurant operations for front of house and kitchen staff.
Improved customer satisfaction by addressing and resolving complaints promptly.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assist in managing restaurant operations for large, high stress, events such as the Super Bowl and World Cup.
Responsible for inspecting the cleanliness and sanitation of dining areas as well as ensuring the professional appearance of all staff members on duty.

Bartender

Mocha Red Steakhouse + Mixology Bar

10.2021 - 12.2021

Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Kept bar stocked with liquors, juices and garnishes for drinks.

Bartender - Waitress - Cashier - Hostess

Pio Pio Restaurante

01.2018 - 12.2020

Supported front house operations by answering phones, processing reservations, and organizing to-go orders.
Performed hostess duties, expedited customer orders, and ensured the cleanliness of dining areas.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

ZONAL DIRECTOR Area 6

Ecuadorian Professional Training Service -SECAP

06.2016 - 06.2017

Improved project efficiency with strategic planning, resource allocation, and time management practices.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Develop training courses at the zonal level with the aim of meeting the educational needs of the community and providing certifications.
Also my previous position was as a Consultant 5 in the Communication Department for the National Director of SECAP. I worked closely with the Director of Communications to plan and organize 24 national events, handling everything from planning and logistics to execution, for the distribution of training certificates in the presence of the Minister of Labor of Ecuador.

RECEPTIONIST AND OFFICE MANAGER

Governorate of Azuay

10.2014 - 12.2015

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted in event planning and execution, ensuring seamless operation of company functions.
Responded to inquiries from callers seeking information and directed incoming calls to correct offices.
Managed multiple tasks and met time-sensitive deadlines.
Optimized front desk operations by proficiently managing phone calls, emails, and walk-in clients, significantly increasing overall efficiency.
Resolved customer problems and complaints.

COMMERCIAL ADVISOR AND DIRECTOR OF MARKETING AND SALES

Municipal Company of Construction and Housing EMUVI-EP

02.2012 - 09.2014

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Prepared and presented contracts and other legal documents to clients.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Managed two housing projects: one social project aimed at low-income individuals, focused on building houses, and another for moderately priced apartments.
As the director of marketing and sales, I was responsible for leading both projects, which included maintaining detailed client records, tracking payments and progress at each stage, and coordinating the final payments and house deed delivery.

Corporate Travel Agent

AustroTur Travel

08.2011 - 02.2012

Arranged travel accommodations for groups, couples, executives, and special needs clients.
Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.

Education

ENGINEER IN TOURISM - Faculty of Hospitality

University of Cuenca

Cuenca, Ecuador

05.2001 - 05.2013

High School Diploma -

Colegio Particular Mixto Hermano Miguel

Machala, Ecuador

05.2001 - 05.2007

Skills

Ability to learn and adapt to new situations and environments

Works well under pressure

Team player

Excellent customer service skills

Excellent conflict management skills

Bilingual English - Spanish

POS System

UPSERVE (BREADCRUMB)

REVEL

Windows 10; Excel; Prezi basic

Office Suite

Social medial management