GIANELLA ESTEFANIA AGUILAR AGUILAR
Tourism Engineer
Astoria,NY
Summary
A responsible and dedicated professional with years of experience in tourism, construction, communication, and the restaurant industry. I am seeking a new challenge to secure a position where I can apply my skills and continue to grow in the hospitality sector.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
Work History
Assistant Manager / Bartender
Reservoir and Shaffers Bar Restaurant
3 2021 - Current
- Oversee and administer all employee scheduling, events planning, product inventory, accounts payable, and restaurant operations for front of house and kitchen staff.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assist in managing restaurant operations for large, high stress, events such as the Super Bowl and World Cup.
- Responsible for inspecting the cleanliness and sanitation of dining areas as well as ensuring the professional appearance of all staff members on duty.
Bartender
Mocha Red Steakhouse + Mixology Bar
10.2021 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender - Waitress - Cashier - Hostess
Pio Pio Restaurante
01.2018 - 12.2020
- Supported front house operations by answering phones, processing reservations, and organizing to-go orders.
- Performed hostess duties, expedited customer orders, and ensured the cleanliness of dining areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
ZONAL DIRECTOR Area 6
Ecuadorian Professional Training Service -SECAP
06.2016 - 06.2017
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Develop training courses at the zonal level with the aim of meeting the educational needs of the community and providing certifications.
- Also my previous position was as a Consultant 5 in the Communication Department for the National Director of SECAP. I worked closely with the Director of Communications to plan and organize 24 national events, handling everything from planning and logistics to execution, for the distribution of training certificates in the presence of the Minister of Labor of Ecuador.
RECEPTIONIST AND OFFICE MANAGER
Governorate of Azuay
10.2014 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Responded to inquiries from callers seeking information and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Optimized front desk operations by proficiently managing phone calls, emails, and walk-in clients, significantly increasing overall efficiency.
- Resolved customer problems and complaints.
COMMERCIAL ADVISOR AND DIRECTOR OF MARKETING AND SALES
Municipal Company of Construction and Housing EMUVI-EP
02.2012 - 09.2014
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Prepared and presented contracts and other legal documents to clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed two housing projects: one social project aimed at low-income individuals, focused on building houses, and another for moderately priced apartments.
- As the director of marketing and sales, I was responsible for leading both projects, which included maintaining detailed client records, tracking payments and progress at each stage, and coordinating the final payments and house deed delivery.
Corporate Travel Agent
AustroTur Travel
08.2011 - 02.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Education
ENGINEER IN TOURISM - Faculty of Hospitality
University of Cuenca
Cuenca, Ecuador 05.2001 - 05.2013
High School Diploma -
Colegio Particular Mixto Hermano Miguel
Machala, Ecuador 05.2001 - 05.2007
Skills
Ability to learn and adapt to new situations and environments
References
FURNISHED UPON REQUEST
Timeline
Bartender
Mocha Red Steakhouse + Mixology Bar
10.2021 - 12.2021
Bartender - Waitress - Cashier - Hostess
Pio Pio Restaurante
01.2018 - 12.2020
ZONAL DIRECTOR Area 6
Ecuadorian Professional Training Service -SECAP
06.2016 - 06.2017
RECEPTIONIST AND OFFICE MANAGER
Governorate of Azuay
10.2014 - 12.2015
COMMERCIAL ADVISOR AND DIRECTOR OF MARKETING AND SALES
Municipal Company of Construction and Housing EMUVI-EP
02.2012 - 09.2014
Corporate Travel Agent
AustroTur Travel
08.2011 - 02.2012
ENGINEER IN TOURISM - Faculty of Hospitality
University of Cuenca
05.2001 - 05.2013
High School Diploma -
Colegio Particular Mixto Hermano Miguel
05.2001 - 05.2007
Assistant Manager / Bartender
Reservoir and Shaffers Bar Restaurant
3 2021 - Current
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