Giang Ngo
Brooklyn Park,MN
Summary
Energetic, motivated, and hardworking Sales Advisor with a proven track record of driving sales and exceeding performance goals. Demonstrated success in identifying prospects and converting leads into customers. Skilled in building strong client relationships, understanding customer needs, and delivering exceptional service to enhance customer satisfaction. Strong communication and interpersonal skills for providing superior customer service. Adept at negotiating deals, explaining vehicle features, and maximizing dealership profitability. Passionate about the automotive industry and committed to providing a seamless car-buying experience.
Overview
8
8
years of professional experience
Work History
Client Advisor
Motorwerks BMW
06.2023 - Current
- Automotive Sales & Customer Service: Ability to guide customers through the car-buying process, addressing their concerns, and ensuring a positive experience.
- Relationship Building & Retention: Develops long-term relationships with customers to encourage repeat business and referrals.
- Sales Negotiation & Closing Deals: Strong negotiation skills to maximize dealership profitability while ensuring customer satisfaction.
- CRM & Lead Management: Proficient in using CRM tools to track leads, follow up with potential buyers, and maintain detailed customer records.
- Upselling & Cross-Selling: Ability to identify opportunities to upsell additional services, accessories, or extended warranties.
- Team Collaboration & Communication: Works effectively with sales managers, finance officers, and service advisors to enhance the overall dealership performance.
Sales Representative
T-Mobile
11.2016 - 06.2023
- Ranked in the top 10% of sales representatives company-wide year after year
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Train new and existing sales representative on effective ways to sell products.
Education
High School Diploma -
Coon Rapids HIgh School
Coon Rapids, MN06.2011
Skills
- Exceeding Sales Goals
- Product and Service Knowledge
- Automotive Knowledge
- Sales Expertise
- Welcoming Customers
- Critical Thinking and Analysis
- Persuasive Negotiations
- Staff Training
- Technological Knowledge
- Upselling Strategies
- Customer Satisfaction
Accomplishments
Motorwerks BMW
- 1st in Sales 2024
- 1st in Internet Closing 2024
- 1st in Backend PVR 2024
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Client Advisor
Motorwerks BMW
06.2023 - Current
Sales Representative
T-Mobile
11.2016 - 06.2023
High School Diploma -
Coon Rapids HIgh School
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