Gianibel Garcia Zapata
Passaic,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Coffee Shop
Manhattan, New York
08.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Provided friendly customer service at a busy coffee shop.
- Assisted customers with menu selections and answered questions promptly.
- Prepared and served beverages according to standard recipes.
- Maintained cleanliness of the café and workstations throughout shifts.
- Managed inventory levels by restocking supplies as needed.
Casino Floor Supervisor
Seminole Classic Casino Of Hollywood
Hollywood, Florida
06.2022 - 11.2023
- Supervised daily casino operations, ensuring adherence to gaming regulations and enhancing operational integrity.
- Monitored gaming tables for fair play and customer satisfaction.
- Resolved disputes promptly and offered complimentary services, fostering positive guest relations and enhancing overall customer experience.
- Resolved conflicts between players or dealers in a professional manner.
- Trained new staff on customer service and gaming procedures.
- Monitored table inventories, player wins and losses, and chip purchases, maintaining security and optimizing operational efficiency.
Warehouse Assistant
DHL Supply On Behalf Of Randstad Usa
Sunrise, Florida
09.2021 - 06.2022
- Received and organized incoming shipments in compliance with safety standards.
- Operated forklifts and pallet jacks to move inventory efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Assisted with order picking and packing for timely distribution.
- Collaborated with team members to streamline workflow processes.
- Trained new staff on warehouse procedures and safety practices.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
Cashier And Supervisor
Food Dynasty Supermarket
Manhattan
06.2017 - 08.2021
- Processed customer transactions accurately and efficiently at Food Dynasty Supermarket.
- Operated point-of-sale systems for seamless transaction handling and inventory tracking.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints professionally, enhancing store reputation and loyalty.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School of World Culture
Bronx , Ny Skills
- Customer service
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Task prioritization
- Verbal and written communication
- Store maintenance
- Bilingual communication
- Team training
- Guest satisfaction focus
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Coffee Shop
08.2025 - Current
Casino Floor Supervisor
Seminole Classic Casino Of Hollywood
06.2022 - 11.2023
Warehouse Assistant
DHL Supply On Behalf Of Randstad Usa
09.2021 - 06.2022
Cashier And Supervisor
Food Dynasty Supermarket
06.2017 - 08.2021
High School of World Culture