GIANINA LEBRON
Queens
Summary
Professional with significant experience in customer support and information management. Adept at resolving inquiries promptly and accurately, enhancing customer satisfaction. Strong emphasis on team collaboration and adaptability, ensuring seamless operations. Known for excellent communication, problem-solving skills, and reliability.
Overview
13
13
years of professional experience
Work History
Customer Information Representative II
NYC Department of Transportation
04.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained high-quality data entry standards to ensure accurate client records and documentation.
- Managed escalated calls professionally, effectively de-escalating situations while ensuring positive outcomes.
- Enhanced company reputation through delivering exceptional customer service in a professional manner.
Customer Information Representative
NYC Department of Education
08.2022 - 01.2024
- Provided exceptional service to more than 110,00 employees
- Maintaining efficiency during high call volumes and continuously ensuring excellent customer service
- Aiding individuals in understanding social, financial and health benefits concerns
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Exceeded performance metrics consistently through solid time management skills and attention to detail.
Office Assistant
Square Deal Glass
01.2017 - 01.2018
- Performed all aspects of professional assistance including scheduling appointments and meetings, managing agendas, handling mail and email, and acting as the main liaison between client and professional contacts
- Created custom window, mirror, and shower enclosure orders
- Created and maintained materials such as letters, documents, spreadsheet logs for worker’s service appointments, vehicle maintenance, time sheets and weekly payroll
- Scheduling and supervising of maintenance
Starbucks Barista| Cashier
Compass Group
01.2012 - 01.2013
- Crafted Starbucks drinks and gourmet deli sandwiches
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
12.2016
Skills
- Emotional Intelligence
- Communication
- Active listening
- Critical thinking
- Organization
- Service Excellence
- Systematic Data Input
- Staff supervision
Timeline
Customer Information Representative II
NYC Department of Transportation
04.2024 - Current
Customer Information Representative
NYC Department of Education
08.2022 - 01.2024
Office Assistant
Square Deal Glass
01.2017 - 01.2018
Starbucks Barista| Cashier
Compass Group
01.2012 - 01.2013
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
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