Gianina Monasterio
Albuquerque
Summary
Proven Guest Services Associate at TopGolf, adept in cash management and fostering positive relationships, significantly enhanced guest satisfaction. Skilled in guest engagement and efficient problem-solving, consistently delivering exceptional service. Demonstrates strong organizational abilities and interpersonal skills, contributing to a collaborative and efficient work environment.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
Work History
Guest Services Associate
TopGolf
Albuquerque
10.2023 - Current
- Completed financial audits on scheduled basis.
- Monitored inventory of supplies such as keys and stationary items, ensuring stock was sufficient at all times.
- Welcomed large volume of guests and improved overall customer service.
- Assisted with check-in and check-out procedures.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Provided concierge services for guests.
- Set up appointments, processed payments and responded to wide range of questions.
- Greeted walk-in and phone guests, determining interests and needs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Organized club rooms, and club bags.
- Worked with retail and cash-handling.
- Organized displays to attract customers and promote sales.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Caddie
TopGolf
Albuquerque
10.2023 - Current
- Carried golf bags and equipment around the course efficiently.
- Carried golf bags and marked scorecards during play.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Set up banquet tables for special events according to instructions from management.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Adhered to safety protocols when handling sharp objects or hazardous materials.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers and provided friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Associate of Arts - Psychology
Central New Mexico Community College
Albuquerque, NM08-2026
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2024
Skills
- File management
- Cash handling
- Luggage management
- Positive working relationships
- Guest engagement and assistance
- Guest check-in and check-out
- Listening skills
- Guest service and assistance
- Cash management
- Patience and composure
- Strong empathy
- Tour experience
- Physical fitness
- Table setting and bussing
- Food service
- Equipment operation
- Typing
- Computer experience
- Organization and cleaning
Timeline
Guest Services Associate
TopGolf
10.2023 - Current
Caddie
TopGolf
10.2023 - Current
Associate of Arts - Psychology
Central New Mexico Community College
High School Diploma -
Volcano Vista High School