Marion Cruz
'Ewa Beach,HI
Summary
Results-driven professional focused on delivering exceptional support for all needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and computer skills.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Four Seasons Hotels And Resorts
03.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted with luggage handling, valet services and concierge services.
Sales Associate
Marshalls
06.2019 - 03.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Civil Engineering
Leeward Community College
Pearl City, HIHigh School Diploma -
Kapolei High School
Kapolei, HI05.2019
Skills
- Performance Strategies
- File and Record Maintenance
- Dynamic Communication Skills
- Computer Skills
Timeline
Guest Services Associate
Four Seasons Hotels And Resorts
03.2021 - Current
Sales Associate
Marshalls
06.2019 - 03.2021
No Degree - Civil Engineering
Leeward Community College
High School Diploma -
Kapolei High School