Gianna Carrasco
Boca Raton
Summary
Highly motivated individual with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Adept at leveraging new tools and methods to solve problems and enhance productivity. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Dan Newlin Injury Attorneys
09.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- TrialWorks
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs to medical coordinators, providers, and attorneys.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated online platforms and tools, enhancing overall experience with the company and attorney's resources.
Commander Support Staff - Administration
United States Air Force Reserve
01.2022 - Current
- Granted secret security clearance - trusted with information that poses a threat to national security.
- DOD cyber awareness certified
- CPR certified
- Records management
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all Airmen.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects and multiple people.
Food Preparation/Food Service Worker
Dari-Dip
06.2021 - 08.2021
- Managed multiple orders simultaneously without compromising quality or accuracy.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications.
- Restocked supplies and prepared additional ingredients.
Server and Cashier
Chicken Salad Chick
04.2021 - 07.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Sales Associate
Riptides Beach Shop
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Business
University of Tennessee
Knoxville, TNBachelor of Science - Business
Florida Atlantic University
Boca Raton, FL12-2026
Air University
Montgomery, AL09-2022
High School Diploma -
Montverde Academy
Montverde, FL05-2022
Skills
- Customer service
- Communication
- Documentation and records management
- Confidentiality
- Microsoft Word, Power-Point, OneNote, and Outlook
- Work Ethic
- Teamwork
- Adaptability
- Problem solving
- Time management
Accomplishments
Best and Fastest Intake Specialist - Intakes are done quickly and efficiently, providing as much detail as possible.
Military Basic Training - Instilled discipline, both mentally and physically under rigorous training, teaching military skills, values, and customs.
Technical Training - Acquired job specific knowledge by taking courses.
Languages
English
Spanish
Timeline
Client Service Representative
Dan Newlin Injury Attorneys
09.2022 - Current
Commander Support Staff - Administration
United States Air Force Reserve
01.2022 - Current
Food Preparation/Food Service Worker
Dari-Dip
06.2021 - 08.2021
Server and Cashier
Chicken Salad Chick
04.2021 - 07.2021
Sales Associate
Riptides Beach Shop
06.2020 - 08.2020
Bachelor of Science - Business
University of Tennessee
Bachelor of Science - Business
Florida Atlantic University
Air University
High School Diploma -
Montverde Academy
Similar Profiles
Faith TaylorFaith Taylor
Litigation Clerk at Dan Newlin Injury AttorneysLitigation Clerk at Dan Newlin Injury Attorneys
Angelina HeathAngelina Heath
Pre-Suit Legal Assistant at Dan Newlin Injury AttorneysPre-Suit Legal Assistant at Dan Newlin Injury Attorneys
Brittany HaniffBrittany Haniff
Senior Legal Assistant at Dan Newlin Injury AttorneysSenior Legal Assistant at Dan Newlin Injury Attorneys