Gianna Cuervo
Lincroft,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Highly committed with hard working mentality. Dedicated to applying training and building abilities to enhance engagement and boost performance.
Good listening skills combined with attentive and detail-o0riented nature.
Overview
7
7
years of professional experience
Work History
Hostess/Assistant Manager
Patricias Of Holmdel
09.2020 - 07.2023
- Started as hostess
- Trained in all restaurant positions
- Helped with planning schedules and delegating assignments
- Handled a high call volume
- Built relationships with customers to encourage repeat business.
- Trained personnel and enforced participation in exercises focused on developing key skills
- Successfully communicated and dealt with a multitude of customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hostess Manager
Dannys Steak House Seafood Grill
02.2020 - 07.2020
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, and responding to customer inquiries.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Head Hostess
Robinson Ale House
08.2018 - 12.2019
- Worked closely with my general manager learning the duties of management such as inventory and scheduling.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Head Hostess
Buona Sera
11.2017 - 07.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Hostess
Urban Coalhouse
07.2016 - 07.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Welcomed customers and helped determine their needs.
- Used cash registers and credit card machines to cash out customers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Education of Individuals in Elementary Special Education Programs
Brookdale Community College
Lincroft, NJHigh School Diploma -
Middletown High School South
Middletown, NJ06.2017
Skills
- Time Management
- Business Development Understanding
- Hiring and Training
- Good written and verbal communication
- Computer skills (excel, microsoft)
- Social media marketing
- Schedule Coordination
- Money Handling
- Hospitality and Accommodation
- Exceptional organization skills
- Work well under pressure
- Experienced in fast pace, high call volume environment
Timeline
Hostess/Assistant Manager
Patricias Of Holmdel
09.2020 - 07.2023
Hostess Manager
Dannys Steak House Seafood Grill
02.2020 - 07.2020
Head Hostess
Robinson Ale House
08.2018 - 12.2019
Head Hostess
Buona Sera
11.2017 - 07.2018
Hostess
Urban Coalhouse
07.2016 - 07.2017
Education of Individuals in Elementary Special Education Programs
Brookdale Community College
High School Diploma -
Middletown High School South
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