Stacy Smith
Peak N Peak
Appleton,WI
1
Certification
32
years of professional experience
Experienced guest service professional with strengths in customer care, waitlist management, and smooth dining room coordination. Known for organization, attention to detail, and reliable support in busy environments.
Work History
Hostess/Assistant Manager
3 Years 2 Months- Welcomed guests warmly at the entrance. Peak N Peak guests with friendly, professional service.
- Coordinated dining room seating with waitlists and reservation systems to optimize guest flow.
- Directed guests to tables, events, and resort amenities.
- Addressed customer complaints effectively, escalating major issues to the manager on duty for resolution.
- Managed reservation schedules effectively. reservations and communicated with servers and managers regarding large groups to ensure timely seating preparation.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Restaurant Hostess
28 Years 5 Months- Greeted guests with friendly service at the Portage Inn entrance.
- Managed reservations and waitlists via seating charts and phone calls, ensuring efficient guest flow.
- Seated guests quickly based on table availability and server sections.
- Coordinated with servers, bartenders, and kitchen staff to maintain organized dining room flow.
- Inspected lobby area for cleanliness and order for cleanliness, order, and guest comfort.
- Handed out menus and guided guests to tables upon arrival.
- Completed daily side work, including rolling silverware and folding napkins, to support dining operations.
Ancillary Administrative Nurse
23 Years 8 Months- Coordinated resident admissions and transfers to ensure smooth transitions at Glencare Nursing Home
- Reviewed care plans for accuracy, ensuring compliance with nursing home regulations
- Communicated resident needs with physicians, families, and care staff
- Maintained resident charts and confidential medical records
- Scheduled nursing staff coverage for daily Glencare operations
- Monitored supply levels and ordered clinical inventory
- Developed educational materials to enhance understanding of nursing services for staff, patients, and families.
Education
Bachelor of Arts - Nursing Administration And Business
- Senior Year - Dean's List
- 4 year Academic scholarship
- Member of Honor Society
- Student Government Seceratary
Licensed Practical Nurse - Nursing
Skills
Reservation systems
Seating charts
Waitlist management
Guest flow coordination
Table assignment
Customer service
Attention to detail
Critical thinking
Quality improvement
Staff scheduling
Family communication
Patient admissions
Care plan review
Medical charting
Nursing strategy improvement
Electronic medical records
Certification
- Practical Nursing License
- CPR certification
Timeline
Hostess/Assistant Manager
Peak N Peak
11.2011 - 01.2015Read More
Ancillary Administrative Nurse
Glencare Nursing Home
07.1987 - 03.2011Read More
Restaurant Hostess
Portage Inn Restaurant and Lounge
01.1983 - 06.2011Read More
Houghton College
Bachelor of Arts from Nursing Administration And Business
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Warren Vo-Tech
Licensed Practical Nurse from Nursing
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