Nevaeh Shaffer
Lewisburg,WV
Summary
Hardworking, highly motivated individual eager to lend combined knowledge and skills to enhance business performance. Operating well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value. Looking to gain experience and understanding of the sales market to improve personal outlook for desired career.
Overview
1
1
Certification
Work History
Hostess Manager
The Greenbrier Resort
White Sulphur Springs, West Virginia
10.2020 - 04.2021
- Supported front-of-house staff during peak hours, enhancing timely service delivery
- Trained new hires in hospitality procedures and customer service etiquette
- Resolved customer complaints through active listening and tailored solutions, improving customer satisfaction
- Managed online and phone reservation requests, facilitating seamless customer experiences
Education
Certificate - West Virginia 90-Hour Salesperson Pre-licensing
The CE Shop
Online06-2026
High School Diploma -
Greenbrier East High School
Ronceverte, WV06-2022
Skills
- Reservation systems
- Customer service
- Sales techniques
- Sales performance
- Point-of-sale management
- Staff training
- Time management
- Decision making
- Reliability
- Health and safety regulations
- Outgoing personality
Languages
Spanish
Limited
Certification
- CPR certified
- OSHA 10/30 (2022)
Affiliations
- Cleaning Services (Happy Homes House Cleaning LLC)
- Real Estate upskilling
Timeline
Hostess Manager
The Greenbrier Resort
10.2020 - 04.2021
Certificate - West Virginia 90-Hour Salesperson Pre-licensing
The CE Shop
High School Diploma -
Greenbrier East High School