Cortney Brambrink
Saint Cloud,MN
Summary
Proven multitasker and customer service provider with over 4 years of experience at Coyote Moon Grille. Enhances guest satisfaction and streamlines operations. Demonstrates exceptional communication skills and a keen eye for detail in a fast-paced environment. Successfully reduces wait times significantly, showcasing effective multitasking and empathy towards guests' needs. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hostess/Assistant Manager
Coyote Moon Grille
Saint Cloud, MN
08.2020 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Nursing
North Dakota State University
Fargo, NDBachelor of Science - Nursing
Saint Cloud State University
Saint Cloud, MN12-2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Hospitality service expertise
- Special requests handling
- Restroom Servicing
- Positive and professional
- Flexible and Adaptable
- Attention to Detail
- Reliable and Trustworthy
- Active Listening and Communication
Languages
Spanish
Limited Working
Timeline
Hostess/Assistant Manager
Coyote Moon Grille
08.2020 - Current
Bachelor of Science - Nursing
North Dakota State University
Bachelor of Science - Nursing
Saint Cloud State University
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