Gianna De La Rosa
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
5
5
years of professional experience
Work History
Receptionist
HomeKare Inc. Of Dona Ana
03.2025 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
Receptionist
HomeKare Inc. Of Dona Ana
07.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Retail Sales Worker
Nadea's Candles
12.2023 - 04.2024
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Greeted customers and helped with product questions, selections, and purchases.
Babysitter
Family/Family Friend
04.2020 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Pet Bather/Assistant
The Doghouse
07.2022 - 11.2022
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Enhanced customer satisfaction by providing attentive and compassionate care for pets during bathing sessions.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Prevented injury or discomfort to pets with careful handling techniques and proper use of grooming equipment.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Associate of Arts - Psychology
New Mexico State University
Las Cruces, NM05-2026
High School Diploma -
Gadsden High School
Anthony, NM05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Professional demeanor
- Customer/Client relations
- Positive and professional
- Reception desk management
- Goal-oriented mindset
- Cleanliness maintenance
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
HomeKare Inc. Of Dona Ana
03.2025 - Current
Retail Sales Worker
Nadea's Candles
12.2023 - 04.2024
Receptionist
HomeKare Inc. Of Dona Ana
07.2023 - 07.2024
Pet Bather/Assistant
The Doghouse
07.2022 - 11.2022
Babysitter
Family/Family Friend
04.2020 - 05.2023
Associate of Arts - Psychology
New Mexico State University
High School Diploma -
Gadsden High School
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