Gianna De Mase
Chicago,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Chicago Sinai Congregation
Chicago, IL
02.2024 - Current
- Provided comprehensive administrative support to executive team, including calendar management and meeting scheduling.
- Oversaw daily administrative operations for Chicago Sinai Congregation, ensuring efficient correspondence and schedule coordination.
- Coordinated scheduling and logistics for community programs and services, enhancing participation.
- Maintained accurate records for membership and donations to support organizational goals.
- Prepared meeting materials and documented minutes for administrative meetings, facilitating effective communication.
- Drafted letters, memos, reports, and presentations for management.
- Planned special events by arranging catering, securing venues, and ordering promotional materials to ensure successful execution.
- Supported planning of outreach initiatives to enhance congregation engagement.
Case Manager (Contract)
Keller Postman LLC
Chicago, IL
11.2023 - 01.2024
- Streamlined client interactions and record-keeping with Salesforce and NICE inContact to enhance workflow.
- Ensured empathetic and professional client communications to foster trust and rapport.
- Created accurate, timely case documentation using Microsoft Office Suite to bolster legal team operations.
Administrative Coordinator
NWI Acquisitions LLC
Remote
04.2022 - 10.2023
- Coordinated scheduling and correspondence to enhance organization and streamline administrative operations.
- Performed accurate data entry and maintained meticulous records to support operational integrity.
- Collaborated with team to improve customer service delivery and drive office efficiency initiatives.
Spa Ambassador
Waldorf Astoria
Chicago, IL
08.2021 - 04.2022
- Managed client communications, appointment scheduling, and financial transactions to enhance customer service experience.
- Drove exceptional retail sales performance through adaptability and strong understanding of business fundamentals.
- Facilitated onboarding and training of new staff to uphold high standards of professionalism.
Marketing Assistant
BIGfrontier
Remote
09.2020 - 09.2021
- Deepened professional knowledge by executing complex research tasks, aiding informed decision-making.
- Streamlined documentation management through research support, enabling more efficient workflows.
- Conducted thorough account reviews, ensuring accuracy and maintaining high client satisfaction.
Administrative Assistant
ReMax Realty Associates
Munster, IN
03.2019 - 02.2021
- Facilitated effective communication between clients and agents by ensuring timely responses to inquiries.
- Coordinated mail and package handling, improving sorting and distribution process.
- Prepared essential documentation for meetings, enhancing filing and distribution procedures.
Education
Bachelors Degree - Business Marketing
Purdue University
Hammond, IN05-2021
Skills
- Administrative support
- Calendar management
- Scheduling management
- Event coordination
- Meeting planning
- Time management
- Team collaboration
- Effective communication
- Customer service
- Executive support
- Attention to detail
- Problem solving
Timeline
Administrative Assistant
Chicago Sinai Congregation
02.2024 - Current
Case Manager (Contract)
Keller Postman LLC
11.2023 - 01.2024
Administrative Coordinator
NWI Acquisitions LLC
04.2022 - 10.2023
Spa Ambassador
Waldorf Astoria
08.2021 - 04.2022
Marketing Assistant
BIGfrontier
09.2020 - 09.2021
Administrative Assistant
ReMax Realty Associates
03.2019 - 02.2021
Bachelors Degree - Business Marketing
Purdue University