Gianna Espinoza
Portland,OR
Summary
Higher education professional with five years of experience supporting student success, community development, record keeping, and residential operations. Demonstrated commitment to equity, inclusion and advocacy to create a safe, engaged, and fun residential community. Experienced in the supervising and educating of student staff; responding to residential concerns and crises; and implementing housing policies and procedures.
Overview
5
5
years of professional experience
Work History
Student Record & Registration Specialist
Portland State University
03.2026 - Current
- Provides critical assistance via phone, email and in person services related to student registration, add/drop requests and adjustments to waitlists
- Direct point of contact for official enrollment verifications while adhering to all federal privacy laws
- Resolved enrollment holds, course conflicts, and eligibility issues using Banner workflows.
- Reviewed degree audit and transcript data to support registration and graduation planning.
- Works closely with faculty to assist with grading, initiation of attendance and by-arrangement courses
Housing Services Coordinator
Portland State University Housing & Residence Life
01.2024 - 01.2026
- Supervised 5-7 student staff desk assistants, including interviewing, hiring, training and delegating responsibilities to create effect team operations
- Coordinated residential services and communicated housing information to current, incoming and prospective residents while supporting a positive and accessible student housing experience
- Developed and maintained documentation that outlines operational processes
- Participated in professional developments and trainings to strengthen knowledge and skills of university housing operations
Guest Services Assistant
Portland State University Summer Housing & Conferences
06.2023 - 10.2023
- Full time forward facing customer service, manages emails, phone calls and delegates tasks while supporting all office operations.
- Coordinated event logistics, ensuring availability and proper setup of all resources for seamless execution.
- Executed housekeeping tasks efficiently in designated areas.
Resident Assistant
Portland State University Housing & Residence Life
09.2021 - 09.2023
- Enhanced quality of life for 70+ on-campus residents through individual and community care and connection
- Created and spearheaded over 20 creative, educational and unique programs
- Responded to crises during on-call shifts, providing immediate support and solutions
- Managed administrative and fiscal tasks, including budgeting and tracking purchases
- Maintained open lines of communication pertaining to resident concerns, time off and work load to supervisor and other RAs
- Facilitated communication of resident concerns and workload updates to supervisor and other RAs
Montgomery Service Desk Assistant
Portland State University Housing & Residence Life
06.2022 - 06.2023
- Processed 100+ packages daily through StarRez, supporting timely delivery and resident satisfaction
- Assisted residents with inquiries regarding housing policies and procedures, fostering understanding and compliance
- Delivered consistent results through independent and collaborative efforts, contributing to team objectives
- Conducted training sessions for new staff members to ensure understanding of roles and responsibilities.
Warehouse Coordinator
Yusen Logistics
06.2021 - 09.2021
- Coordinated warehouse staff and oversaw physical goods to ensure operational efficiency.
- Trained and mentored new staff on safety protocols, equipment handling, and best practices.
- Synthesized logistical data, tracking trailer and item numbers to maintain inventory accuracy.
- Provided guidance for organizing and archiving cargo records for Target, TJ Maxx, HomeGoods, JB Hunt, and C.R. England.
Education
Bachelor of Science - Music Theory & Music Performance
Portland State University
Portland, Oregon, ORPost-Baccalaureate Diploma - Accounting
Portland State University
Portland06-2028
Skills
- Housing operations and residence life
- Student engagement
- Student advocacy
- Leadership
- Intersectional community development
- Proficient in StarRez, Banner, COGNOS, Google & Microsoft Suites, AWS
Awards
- Nine Terms of Service with University Housing
- Student Leader of the Year
- Ondine Resident Assistant of the Year
Timeline
Student Record & Registration Specialist
Portland State University
03.2026 - Current
Housing Services Coordinator
Portland State University Housing & Residence Life
01.2024 - 01.2026
Guest Services Assistant
Portland State University Summer Housing & Conferences
06.2023 - 10.2023
Montgomery Service Desk Assistant
Portland State University Housing & Residence Life
06.2022 - 06.2023
Resident Assistant
Portland State University Housing & Residence Life
09.2021 - 09.2023
Warehouse Coordinator
Yusen Logistics
06.2021 - 09.2021
Bachelor of Science - Music Theory & Music Performance
Portland State University
Post-Baccalaureate Diploma - Accounting
Portland State University