Gianna Flores
Chino,CA
Summary
Enthusiastic and customer-focused sales professional with 5+ years of retail and customer service experience. Skilled in building client relationships, providing personalized product recommendations, and exceeding sales goals in fast-paced retail environments. Known for strong communication, teamwork, and creating positive shopping experiences that build customer loyalty and drive results. Positive, outgoing, and passionate about delivering exceptional client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Snax on citrus
11.2025 - Current
- Provided a positive customer experience through clear communication and attentive service.
- Balanced customer service, POS transactions, and inventory control to maintain operational flow.
- Multitasked during busy periods while remaining organized and efficient to ensure smooth store operations.
- Tracked sales trends and restocked inventory accordingly to meet customer demand.
Social Media Marketer
Yap Top Tip Tok Agency.
05.2025 - 05.2026
- Facilitated live-stream sessions, maintaining real-time focus, organization, and audience engagement.
- Monitored performance metrics to identify effective content strategies and areas for improvement.
- Communicated clearly and adjusted tactics to enhance audience experience during live events.
- Adapted content strategies based on audience feedback and emerging trends.
Sales Associate
Spectrum
02.2021 - 01.2025
- Educated customers on multimedia products including TV, mobile, and internet to enhance their purchasing decisions.
- Assisted customers by answering questions and directing them to appropriate services.
- Operated POS handling purchases, refunds, and exchanges for customers.
- Integrated daily feedback from leadership to enhance sales performance.
- Functioned in fast-paced, metrics-driven environment, ensuring compliance with standardized procedures and workflows.
Tanning Consultant
Advanced Tanning
Glendora, California
10.2020 - 11.2021
- Recommend and upsell memberships, lotions, and packages
- Guided clients in selecting tailored services and products to meet individual needs
- Build relationships with clients to encourage repeat business
- Maintain a clean, welcoming salon environment
- Handle check-ins, appointments, and transactions
Education
Diploma -
South Hills High School
West CovinaSkills
- Sales strategies
- POS system operation
- Rapid Learning & Adaptability
- Multitasking and organization
- Customer relationship management
- Team Collaboration
- Relational leadership
- Interpersonal skills
- Makeup application
- Sales trends
Certification
- Certified Makeup Artist | Infinite Glow Academy
Timeline
Store Manager
Snax on citrus
11.2025 - Current
Social Media Marketer
Yap Top Tip Tok Agency.
05.2025 - 05.2026
Sales Associate
Spectrum
02.2021 - 01.2025
Tanning Consultant
Advanced Tanning
10.2020 - 11.2021
Diploma -
South Hills High School