Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Giordano

Manorville,NY

Summary

Motivated individual with experience in customer service and sales looking to learn and grow within a position. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, communication, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Service Advisor

Otis Ford
09.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

HR Admin

Riverhead Building Supply
04.2022 - 07.2023
  • Organized and stored employment forms and information
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Assisted with new hire orientation preparation, scheduling, and administration.
  • Supported recruiting and hiring by coordinating and assisting with job fairs.
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Experience with programs ADP, Kronos, and iCIMs,
  • Worked with HR department to update policies as needed for corporate accountability and workplace health.

BDC Representative

Ideal Motors
12.2019 - 12.2021
  • Answered incoming questions via phone and email discussing advertised pricing and inventory
  • Developed proficiency with features of BDC CRM software to input and track communications
  • Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Maintained current schedule of management and sales associates to assign interested customers with available employees
  • Conducted multi-channel communication with customer via email, phone, and website
  • Documented work processes, project initiation, production, and updates to assist creation of change management policies.

Education

Master of Science - Human Resource Management

Stony Brook University
Stony Brook, NY

Bachelor of Arts - Psychology and Sociology

Stony Brook University
Stony Brook, NY
08.2022

Eastport South Manor Highschool
Manorville, NY
06.2019

Skills

  • Proficient Microsoft Office
  • Experience Written and Verbal communication
  • Detail Oriented
  • Relationship Development
  • Adaptable (work in changing environment)
  • Organizational Skills
  • Conflict Resolution
  • Team and Data Management
  • ADP and Kronos Timekeeping
  • Customer Service
  • Talent Acquisition/Resume Review/iCIMs

Timeline

Service Advisor

Otis Ford
09.2023 - Current

HR Admin

Riverhead Building Supply
04.2022 - 07.2023

BDC Representative

Ideal Motors
12.2019 - 12.2021

Master of Science - Human Resource Management

Stony Brook University

Bachelor of Arts - Psychology and Sociology

Stony Brook University

Eastport South Manor Highschool

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Gianna Giordano