Santay Jackson
Healthcare
Denham Springs,United States
Summary
I would like to obtain a position where I can utilize my skills to contribute to the growth of the company.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate (Remote)
Workcare
Remote
03.2022 - 07.2024
- Reach out to members/patients about follow up appointments
- Providing patients with information on healthcare plans
- Scheduling appointments for follow up mammograms/colonoscopy
- Faxed referrals over to provider offices
- Outbound calls to clinics, healthcare providers and etc.
- Completed scripted outbound/inbound calls
- Achieved metrics goals
- Documented calls and feedback from patients
Claims Representative (Remote)
T2 Flex Force
Atlanta, CA
07.2020 - 02.2022
- Follow up with patients on claim issues regarding Radiology appointments
- Determined claim status and payment options
- Used computerized systems for tracking claims
- Reviewed urgent claims
- Contacted provider offices for follow up claim information
- Inbound/outbound calls
Patient Service Representative Remote Veterans
Triwest Healthcare (Tricare)
10.2018 - 01.2020
- Updated Referrals
- Faxed EMS Form
- Managed patient registration process, confirming data accuracy for veterans
- Answered incoming calls, scheduled appointments and filed medical records for Veterans
- Investigated insurance claims denials and appeals
Education
High School Diploma -
Block High School
Jonesville, LAHealthcare Administration -
University of Phoenix
Tempe, AZSkills
Customer service
Timeline
Customer Service Advocate (Remote)
Workcare
03.2022 - 07.2024
Claims Representative (Remote)
T2 Flex Force
07.2020 - 02.2022
Patient Service Representative Remote Veterans
Triwest Healthcare (Tricare)
10.2018 - 01.2020
High School Diploma -
Block High School
Healthcare Administration -
University of Phoenix