Gianna Gonzalez
Little Ferry,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Manager
Miniso
East Rutherford, New Jersey
11.2024 - 01.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
Assistant Store Manager
Burlington
North Bergen, New Jersey
04.2024 - 10.2024
- Monitored store sales performance, identified opportunities and developed strategies to increase sales.
- Conducted regular audits of stores to ensure compliance with operational policies and procedures.
- Established and monitored budget goals for individual stores and departments within stores.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
Customer Service Supervisor
Burlington
North Bergen, NJ
07.2022 - 04.2024
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Interviewed, hired and trained staff to meet company objectives.
- Delegated work to staff, setting priorities and goals.
Customer Service Lead
Burlington
North Bergen, NJ
12.2021 - 07.2022
- Directed customer service staff activities, including training, coaching and performance management.
- Developed strategies for improving customer satisfaction levels.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
High School Diploma -
North Bergen High School
07-2020
Skills
- Communication
- Leadership
- Customer service
- Sales
- Teamwork
- Adaptability
Timeline
Manager
Miniso
11.2024 - 01.2025
Assistant Store Manager
Burlington
04.2024 - 10.2024
Customer Service Supervisor
Burlington
07.2022 - 04.2024
Customer Service Lead
Burlington
12.2021 - 07.2022
High School Diploma -
North Bergen High School