Gianna Helfrich
Student
Ave Maria,FL
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Barista and Trainer
Starbucks
Naplies, FL
10.2020 - 08.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Pool Attendant and Food Runner
The Ritz Carlton Gulf Resort
Naples, FL
09.2019 - 10.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Checked side duty list for opening and closing procedures.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
Crew Team Member and Cashier Assistant
Tropical Smoothie Cafe
Ave Maria, Florida
11.2016 - 09.2019
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Sought out ways to go above and beyond job requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts - Hospitality Management
University of Central Florida
Orlando, FL 08.2022 - Current
Associate of Science -
Florida SouthWestern State College
Fort Myers, FL 06.2019 - 06.2022
Skills
Leadership experience
Exceptional customer service
Hospitality service expertise
[Name] POS system
Opening and closing duties
Excellent memory
Professional demeanor
Adaptive and creative
Cash Handling
Friendly and outgoing
Employee training
Food running
Table setting knowledge
Smoothie making
Ordering procedures
Food preparation and safety
Menu memorization
Exceptional listening and verbal communication skills
Timeline
Bachelor of Arts - Hospitality Management
University of Central Florida
08.2022 - Current
Barista and Trainer
Starbucks
10.2020 - 08.2022
Pool Attendant and Food Runner
The Ritz Carlton Gulf Resort
09.2019 - 10.2020
Associate of Science -
Florida SouthWestern State College
06.2019 - 06.2022
Crew Team Member and Cashier Assistant
Tropical Smoothie Cafe
11.2016 - 09.2019