Gianna Kindermann
Feasterville,PA
Summary
Dedicated esthetician with a focus on skin therapy, specializing in facials and aroma therapy. Commitment to exemplary service in a spa environment. Proven ability in guest relations and effective recordkeeping, contributing to operational efficiency. Outgoing personality supports positive client engagement and atmosphere. Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Nifty Fifty's
Warminster, PA
05.2021 - Current
- Operated POS terminals for efficient order entry and bill processing.
- Delivered exceptional service to high volumes of daily customers.
- Greeted customers, addressed inquiries, and recommended specials to increase sales.
- Communicated with hosts, bussers, and kitchen staff to enhance service efficiency.
- Maintained cleanliness of tables and chairs to ensure prompt customer seating.
- Developed rapport with guests through superior service to encourage repeat business.
- Explained menu options and accurately took orders in a timely manner.
- Upholding sanitation standards in compliance with health department regulations.
Front Desk Coordinator
Kathleen Herb Brower, DMD, MD, LLC
Doylestown, PA
01.2020 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled patient surgical and non surgical appointments.
- Answered phones scheduled patient appointments with correct physician based on nature of medical complaint.
- Verified patients insurance coverage.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times. Assist practice manager with daily task.
- Reviewed accuracy of Patient medical information and scanned documents into patient permanent medical file.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
Licensed Esthetician
Bucks County School of Beauty Culture
Pennsylvania
09.2022 - 04.2023
- Delivered exceptional skincare treatments and customer service to enhance client experience.
- Designed customized facial and body treatments based on individual skin needs.
- Evaluated skin conditions using magnifying lamps for precise assessments.
- Built strong client relationships through comprehensive guidance during treatment processes.
- Performed waxing services, including facial hair removal and body waxing procedures.
- Executed effective procedures for removing pore blockages and blackheads.
- Maintained high sanitation standards in compliance with spa policies to ensure safety.
- Created relaxing environments by incorporating massages and aromatherapy techniques.
Education
Licensed Esthetician - Skin Care
Bucks County School of Beauty Culture, Inc.
Feasterville, PA04.2023
High School Diploma -
Neshaminy High School
Langhorne, PA06.2021
Skills
- Payment processing and insurance verification
- Patient relations
- Insurance verification
- Greeting and seating clients
- Call answering and routing
- Registration processing
- Record keeping and database management
- Organizational skills and multitasking
- Problem solving and adaptability
- Technical support and telephone handling
- Scheduling and calendar management
- Administrative support and mail management
- Team collaboration and customer service excellence
- Data entry proficiency and Microsoft Office suite expertise
- Equipment sterilization and OSHA compliance
- Appointment management
- Facial treatments
- Manual lymphatic drainage
- Body hair removal
- Workplace safety practices
- Skin analysis
- Eyelash and eyebrow tinting
- Ultrasonic skin scrubber
- Galvanic current treatments
- Recommend care regimens
- Blackhead extraction
- Examine client skin
- Makeup application
- Treatment room setup
- Skin Product Recommendations
- Excellent communication
- Excellent team player
- Skin type identification
Accomplishments
- Rewarded with a job promotion within six months of hire date due to outstanding work performance.
- Honor Roll
Certification
- Make up Application
References
References available upon request.
Timeline
Licensed Esthetician
Bucks County School of Beauty Culture
09.2022 - 04.2023
Server
Nifty Fifty's
05.2021 - Current
Front Desk Coordinator
Kathleen Herb Brower, DMD, MD, LLC
01.2020 - Current
Licensed Esthetician - Skin Care
Bucks County School of Beauty Culture, Inc.
High School Diploma -
Neshaminy High School
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