Gianna Lambert
Mission
Summary
Energetic server with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Chili's Bar and Grill
Olathe
11.2024 - Current
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service procedures.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Shift Leader
Jersey Mike's Subs
Oceanside
01.2022 - 08.2022
- Supervised daily operations and coordinated staff schedules for smooth service.
- Trained new team members on food safety and customer service standards.
- Managed inventory levels and restocked supplies to maintain workflow efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
Cleaning Crew Member
Bs Cleaning
Wilmington
08.2016 - 11.2021
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed carpets, furniture, and upholstery.
- Followed established health codes while performing duties.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted team members in deep cleaning projects and special assignments.
Server
Michaelangelo's Restaurant
Surf City
06.2015 - 08.2016
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Quantico High School
Quantico, VA06-2015
Skills
- Customer service
- POS operation
- Staff training
- Inventory management
- Communication skills
- Work ethic
- Food safety
- Problem solving
Timeline
Server
Chili's Bar and Grill
11.2024 - Current
Shift Leader
Jersey Mike's Subs
01.2022 - 08.2022
Cleaning Crew Member
Bs Cleaning
08.2016 - 11.2021
Server
Michaelangelo's Restaurant
06.2015 - 08.2016
High School Diploma -
Quantico High School
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