Gianna Magnotti
Bayonne,NJ
Summary
Dedicated Patient Care Technician and Receptionist with over 8 years of experience in healthcare support. Skilled in EMR systems, patient communication, vital signs monitoring, phlebotomy, and front-desk operations. Focused on enhancing patient experience and clinic efficiency through strong organizational skills and accurate data management. Seeking to expand clinical responsibilities within a patient-centered care team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Perfect Optical Lab Corp
Jersey City, NJ
01.2023 - Current
- Greet and triage patient inquiries at front desk while maintaining up-to-date EMR records.
- Provide administrative support by scheduling appointments and managing billing with measurable efficiency.
- Assist customers with eyewear selection, enhancing customer satisfaction through informed product recommendations.
- Provided exceptional customer service by addressing optical inquiries, enhancing client trust and satisfaction.
- Utilize detailed lens and brand knowledge to resolve technical questions, minimizing follow-up visits.
Floor Lead
Famous Footwear
Toms River, NJ
09.2017 - 06.2021
- Trained and monitored staff to ensure consistent service standards
- Managed product knowledge to enhance team expertise and improve customer interactions
- Assisted in driving sales through effective product promotion and customer engagement
- Customer service addressing people's needs
- Processed customer returns and exchanges efficiently
- Maintaining store cleanliness
- Monitoring inventory levels
- Acted as cashier while leading team operations
Education
Graduate Certificate - Patient Care Tech
K & G Career Academy
Elizabeth, NJ03-2026
High school diploma or GED -
Toms River High School South
Toms River, NJ06-2021
Skills
- Customer service
- Patient care
- Appointment scheduling
- OSHA compliance
- Safety protocols
- HIPAA compliance
- Patient confidentiality
- Time management
- Patient triage
- Electronic medical records
- Phlebotomy and specimen collection
- First Aid/CPR
- Excellent communication
- Vital signs measurement
- Holter monitoring
- Electrocardiogram interpretation
- Multitasking capacity
Certification
Patient Care Technician
Timeline
Receptionist
Perfect Optical Lab Corp
01.2023 - Current
Floor Lead
Famous Footwear
09.2017 - 06.2021
Graduate Certificate - Patient Care Tech
K & G Career Academy
High school diploma or GED -
Toms River High School South