Gianna Martinez
New York,NY
Summary
Adaptable professional with a strong foundation in customer service, problem-solving, and relationship building, ready to transition into a new role leveraging these skills. Demonstrated ability to manage multiple tasks efficiently while providing compassionate support to clients. Eager to contribute to a dynamic team and support organizational goals in a challenging new environment.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
BARISTA
Conwell Coffee & Cocktail Hall
New York, NY
03.2026 - Current
- Prepared and served coffee, espresso-based drinks, and cocktails according to recipe and presentation standards.
- Provided attentive, high-quality customer service in a fast-paced coffee and cocktail bar, contributing to positive guest experiences.
- Processed cash and POS transactions accurately, ensuring a clean and organized workstation to enhance customer satisfaction.
PRIVATE NANNY
Care.com
New York, NY
09.2024 - Current
- Cared for multiple children simultaneously while managing housekeeping tasks, and ensuring a clean and organized environment.
- Collaborated with parents to implement discipline strategies that fostered positive behavior and supported children's emotional growth.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
BARISTA
Starbucks
New York, NY
12.2019 - 02.2026
- Ensured adherence to restaurant recipe and presentation standards through precise food and drink preparation methods, portion sizes, and garnishes.
- Delivered high-quality customer service by exceeding company standards, fostering strong customer relationships and loyalty.
- Monitored daily store operations, managing inventory, overseeing opening and closing procedures, and ensuring accurate cash handling.
PERSONAL CARE AIDE
care.com
New York, NY
07.2025 - 10.2025
- Performed light housekeeping duties including laundry, meal preparation, shopping, and cleaning to maintain a safe and comfortable environment for clients.
- Demonstrated compassion, patience and understanding when interacting with clients and families.
- Supported mobility, transfers, and safe walking assistance
PRIVATE NANNY
Care.com
Cumming, GA
08.2018 - 11.2019
- Supervised and guided multiple children, ensuring safety and well-being while regularly communicating with parents about progress and concerns.
- Assisted with transportation, homework, tutoring, school projects, and extracurriculars.
- Managed daily care of dogs, including feeding, medication administration, and exercise, while promptly reporting any changes to owners.
HOSTESS
Rick Tanner's Bar and Grill
Cumming, GA
07.2017 - 06.2018
- Provided excellent customer service while addressing inquiries and requests regarding menu items, restaurant services, special events, and promotions.
- Tracked reservations and seating arrangements for various party sizes to optimize capacity and enhance guest safety and comfort.
- Monitored dining room activity throughout shifts, resolving conflicts quickly and professionally to maintain service quality.
- Maintained and updated sales transaction records for all orders and reservations processed through the restaurant's POS system.
Education
Took Classes in Art History, Ux Design And International Business -
Kennesaw State University
Kennesaw, GA, US 08.2018 - 08.2020
Skills
- Customer Service
- Fast-paced Service
- Order Management
- Cash handling
- Attention to detail
- Teamwork & Collaboration
- Critical thinking
- Customer Engagement
- Office software proficiency
Languages
Fluent in English , Conversational Spanish, Beginner in French.
Timeline
BARISTA
Conwell Coffee & Cocktail Hall
03.2026 - Current
PERSONAL CARE AIDE
care.com
07.2025 - 10.2025
PRIVATE NANNY
Care.com
09.2024 - Current
BARISTA
Starbucks
12.2019 - 02.2026
Took Classes in Art History, Ux Design And International Business -
Kennesaw State University
08.2018 - 08.2020
PRIVATE NANNY
Care.com
08.2018 - 11.2019
HOSTESS
Rick Tanner's Bar and Grill
07.2017 - 06.2018