Summary
Work History
Education
Skills
Awards
Timeline
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Gianna Miranda

Gianna Miranda

Chicago,IL

Summary

Reliable customer care professional with experience delivering high-quality service, resolving customer concerns, and communicating effectively across multiple channels. Proven ability to manage high-volume inquiries, problem-solve efficiently, and maintain professionalism in fast-paced environments. Reliable, adaptable, and well-suited for remote work requiring strong organization, accountability, and customer-focused support.

Work History

Sales Associate

Fantasy Costumes
  • Perform a wide range of responsibilities including customer service, sales support, organization, and daily store operations
  • Assist customers with product selection while maintaining a positive and welcoming environment
  • Adapt quickly in a fast-paced retail setting with changing daily tasks

Cashier

Mariano’s
  • Developed strong customer service and communication skills while assisting a high volume of customers daily
  • Maintained accuracy handling transactions and resolving customer concerns
  • Balanced work responsibilities with academic commitments

Lifeguard

Norridge Park District
  • Worked two summer seasons during college
  • Ensured swimmer safety and responded effectively to challenging situations
  • Assisted with swim lessons, phone calls, and administrative paperwork
  • Demonstrated strong responsibility, attention to detail, and problem-solving skills

Hockey Operations Intern

Adrian College Women’s Hockey Program
  • Managed team budgeting and assisted with financial planning
  • Coordinated team meals and equipment orders
  • Served as game day manager and assisted with event operations
  • Participated in fundraising efforts to support the program

Education

Bachelor of Business Administration - Management

Adrian College
Adrian
01.2025

High School Diploma - undefined

Taft High School
Chicago
01.2021

Skills

  • Strong Work Ethic
  • Customer Service & People Skills
  • Clear Communication
  • Public Speaking
  • Problem Solving
  • Team Collaboration
  • Relationship building

Awards

Trustee with Distinction Scholarship

Timeline

Sales Associate

Fantasy Costumes

Cashier

Mariano’s

Lifeguard

Norridge Park District

Hockey Operations Intern

Adrian College Women’s Hockey Program

High School Diploma - undefined

Taft High School

Bachelor of Business Administration - Management

Adrian College