Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gianna Parente

Middletown,CT

Summary

Server delivering high-volume dining service with menu guidance, POS transactions, and prompt complaint resolution. Supports smooth meal flow by coordinating with kitchen staff, upselling menu items, and accommodating special dietary needs. Trains new team members on service standards while protecting guest satisfaction and repeat business.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Server

Cava Restaurant
07.2026 - Current
  • Provided attentive, elevated table service while creating a welcoming and personalized dining experience for guests.
  • Set and reset tables according to service standards for each course, ensuring proper placement and presentation of plates, silverware, glassware, and other table settings.
  • Maintained impeccably clean, organized, and well-presented tables throughout the dining experience by promptly clearing dishes, replacing utensils, and attending to guest needs.
  • Demonstrated strong knowledge of menu offerings, ingredients, and dietary accommodations to confidently guide guest selections.
  • Collaborated with kitchen and front-of-house staff to ensure accurate orders, properly timed courses, and seamless service.

Server

The Cheesecake Factory
04.2025 - 05.2026
  • Handled 5-15 guest interactions per shift while delivering prompt, courteous service in a fast-paced dining room.
  • Guided guests through menu selections and accommodated special dietary needs to improve the dining experience.
  • Coordinated with kitchen staff to deliver orders accurately and on time during high-volume service periods.
  • Resolved customer complaints quickly with empathy, helping maintain satisfaction and repeat visits.
  • Trained new team members on service standards, procedures, and guest-facing expectations.
  • Maintained efficient service flow by managing accurate transactions and balancing multiple tables in a fast-paced setting.

Server

Djons Fine Dining
10.2020 - 03.2022
  • Recommended wines from an extensive list and matched selections to guest preferences.
  • Guided guests through menu selections and wine pairings to strengthen the dining experience.
  • Addressed guest inquiries promptly and handled complaints with professionalism and patience.
  • Prepared tables, rolled silverware, and polished glassware for polished dining-room presentation.
  • Maintained a clean, guest-ready service area through consistent setup and presentation tasks.

Education

Bachelor of Science - undefined

Louisiana State University
Baton Rouge, LA

Skills

  • Customer service
  • Cash handling
  • Sales techniques
  • Complaint resolution
  • Time management
  • Beverage service
  • Menu knowledge
  • Upselling
  • Training new hires
  • Shift supervision

Certification

Bartending Certification

Timeline

Server

Cava Restaurant
07.2026 - Current

Server

The Cheesecake Factory
04.2025 - 05.2026

Server

Djons Fine Dining
10.2020 - 03.2022

Bachelor of Science - undefined

Louisiana State University