Gianna Quintero
Staten Island,NY
Summary
Results-oriented and motivated sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Urban Outfitters, Inc.
Tysons Corner, VA
09.2022 - 03.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Monitored sales floor and merchandise displays for presentable condition, restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained and supervised new employees to use selling strategies and apply best practices.
Cashier
Village Maria Pizzeria
Staten Island, NY
09.2018 - 07.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Marymount University
Arlington, VA Sep 2021 - 05.2025
Skills
Problem Solving
Teamwork
Communication
Relationship building
Excellent people skills
Social perceptiveness
Cash Handling
Cash register operation
Timeline
Sales Associate
Urban Outfitters, Inc.
09.2022 - 03.2023
Cashier
Village Maria Pizzeria
09.2018 - 07.2022
No Degree -
Marymount University
Sep 2021 - 05.2025