- Enjoy hobbies that combine physical activity with outdoor exploration
- Historical Exploration
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Personal Development and Self-Improvement
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- I like trying new recipes and food trends
- I enjoy helping others and giving back to the community
Gianna Romualdo
Honolulu,HI
Summary
Dynamic Assistant Manager with proven skills in customer rapport, team leadership, and problem-solving. Committed to fostering positive work environments and enhancing customer engagement to drive sales and satisfaction.
Results-driven professional with expertise in retail operations management and workload management. Successfully supported team development and implemented promotional strategies that increased customer engagement and sales growth. Ready to leverage skills for impactful contributions.
Dedicated Assistant Manager focused on enhancing team performance and customer satisfaction. Known for strong leadership and effective problem-solving skills, contributing to successful store operations and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Champs Sporting Goods
‘Aiea, HI
07.2024 - 02.2026
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Supported training and development of team members, enhancing product knowledge and customer service skills.
- Executed inventory management processes, optimizing stock levels and reducing discrepancies.
- Collaborated with management to implement promotional strategies, driving sales growth and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Associate
Champs Sporting Goods
‘Aiea, HI
10.2023 - 07.2024
- Assisted customers in selecting merchandise based on needs and preferences.
- Maintained knowledge of current promotions and product features to enhance customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Organized inventory displays to optimize product visibility and accessibility for customers.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
Education
Bachelor of Arts - General Creative Media
UH West Oahu
Kapolei, HI2030
High School Diploma -
Moanalua High School
Honolulu05-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Workload management
- Customer rapport
- Retail operations management
Accomplishments
- Achieved "Team member of the Quarter" by completing Sales Lead tasks with accuracy and efficiency.
Interests
Timeline
Assistant Manager
Champs Sporting Goods
07.2024 - 02.2026
Sales Associate
Champs Sporting Goods
10.2023 - 07.2024
Bachelor of Arts - General Creative Media
UH West Oahu
High School Diploma -
Moanalua High School