Gianna Ruiz
Norwalk,CA
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housing Specialist
DOWNTOWN WOMEN'S CENTER
06.2021 - 07.2023
- Determining the eligibility of individuals on housing opportunities
- Preparing instructional materials on financial issues such as rent payment and budget management
- Conducting interviews with other team members
- Working HMIS system
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Assisted applicants in filling out housing applications and verifying income.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Helped clients find permanent or temporary housing.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
Shelter Monitor
Volunteers of America
08.2018 - 05.2021
- HMIS [Homeless Management Information System]
- Monitoring the activities of residents of the shelter/center and to ensure compliance with program rules and expectations
- Responsible for ensuring the safety of residents and the security and sanitation of the program
- Routinely inspect the grounds, facilities, and equipment to determine if repairs or maintenance are needed
- Handling requests for repairs or trying to resolve complaint
- Consult with direct supervisor or supervisor on-duty regarding residents' personal needs, behavior and service planning
- Follow appropriate critical incident protocol and accompanying documentation
- Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
Cashier
Ecology Auto Parts Inc.
08.2014 - 05.2018
- Able to record all transactions in a prompt and efficient manner
- Proficient in using computers and other office equipment
- Hands on experience in providing exceptional customer service and resolving clients' accounts issues
- Managed, counted, verified, and reconciled daily sales
- Working efficiently under pressure
Cashier
Ramirez Liquor
11.2015 - 04.2017
- Performed price checks to verify prices
- Performed cleaning duties throughout the store as assigned
- Deep knowledge of applicable laws, rules, regulations, policies and procedures
- Physical abilities to lift boxes up to 50 lbs
- Managed stock replenishment
Cocktail Waitress
Drink LA
09.2013 - 11.2014
- Greet guest as they enter an establishment
- Set tables and answer questions regarding menu selections
- Check with customers to ensure satisfaction
- Thank customers for their visit and invite again
Host
Homeboy Industries
03.2011 - 12.2012
- Greet guests and personally and on the telephone
- Offer appropriate seating arrangements
- Present menus and take orders
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
Residence Case Manager
Downtown Women's Center
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Creating and submitting APS reports.
- Maintained accurate records of client interactions in CHAMP and HMIS system.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating trainings and sharing best practices with colleagues.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
Intake Clerk
Helpline Youth Counseling
11.2010 - 02.2011
- Input case notes on computed based system for active participants
- Create spreadsheet with formulated cells to calculate participant hours and monitor hours for successful completion
- Conduct follow up process for former participants regarding program attainments
- Print and distribute attendance log to instructor to ensure students participation
Administrative Assistant
Don't Get Crushed
08.2007 - 05.2008
- General office duties include: Data entry, fax, scan, and file soft/hard copies
- Maintain office calendar to coordinate work flow and meetings
- Answer and screen calls and provide general information
- Assist walk in clients/vendors with general information
- File and retrieve organizational documents, records and reports
Education
Associate's degree - Sociology
East Los Angeles College
Monterey Park, CA06.2023
Skills
- Microsoft Word
- Microsoft Excel
- Bilingual (Spanish)
- Conflict resolution
- Problem-solving
- Affordable Housing Knowledge
- Professional boundaries
- Strong multitasking
- Teamwork orientation
- Effective time management
- Adaptable to change
- Compassionate communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked closely with participants to help them pay off their arrear balances by meeting with them regularly, staying proactive, and developing personalized payment plans that fit their needs.
- collaborated with the team to design new, more organized flaps for participants folders, which improved document management and made it easier for both me and the team to input and access information efficiently.
Certification
- Customer Service
- Food Handler
- CPR Certification
- Driver's License
- Sexual Assault and Domestic Violence Advocate Training.
Languages
Spanish
Professional Working
Timeline
Residence Case Manager
Downtown Women's Center
07.2023 - Current
Housing Specialist
DOWNTOWN WOMEN'S CENTER
06.2021 - 07.2023
Shelter Monitor
Volunteers of America
08.2018 - 05.2021
Cashier
Ramirez Liquor
11.2015 - 04.2017
Cashier
Ecology Auto Parts Inc.
08.2014 - 05.2018
Cocktail Waitress
Drink LA
09.2013 - 11.2014
Host
Homeboy Industries
03.2011 - 12.2012
Intake Clerk
Helpline Youth Counseling
11.2010 - 02.2011
Administrative Assistant
Don't Get Crushed
08.2007 - 05.2008
Associate's degree - Sociology
East Los Angeles College
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