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- Culinary and Food
Gianna Talarico
Pittsburgh,PA
Summary
Dynamic bartender with 5+ years of experience in high-volume service environments. Proven ability to implement efficient workflows and resolve customer complaints, contributing to a positive atmosphere and increased satisfaction. Committed to team success through effective communication and training. Known for strong communication, multitasking under pressure, and creating a welcoming atmosphere that encourages repeat business. Passionate about hospitality and delivering high-quality guest experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bartender/Server
Mad Mex
Erie, PA
2023 - Current
- Trained new bartenders on equipment use and drink preparation techniques.
- Implemented efficient workflows to improve service speed during peak hours.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/Server
Primanti Bros
Erie, PA
2020 - 2023
- Provided bar and table service in a fast paced sports bar environment.
- Verified IDs and ensured responsible alcohol service compliance.
- Maintained high standards of sanitation in accordance withy health code regulations, and assisted with inventory.
- Trained new FOH staff on service standards and guest engagement.
- Managed bar inventory and ensured compliance with safety regulations.
- Developed customer relationships through exceptional service and engagement.
- Served high customer volumes during special events, nights, and weekends.
Education
GED -
Erie High School
Erie, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Clear and effective communication
- Complex Problem-solving
- Handling difficult customers
- Menu memorization
- Cash register operation
- Memory retention
- Hospitality service expertise
- Suggestive selling
- Team training and development
- Beverage preparation
- Inventory
- Sales expertise
- Staff management
- Creative mixology
Certification
Responsible Alcohol Management Program
Interests
Timeline
Bartender/Server
Mad Mex
2023 - Current
Bartender/Server
Primanti Bros
2020 - 2023
GED -
Erie High School