Gianna Tufano
Kunkletown,PA
Summary
Dynamic BDC Representative at Nazareth Ford with a proven track record in customer retention and service appointment optimization. Expert in CRM management and professional communication, I excel in coordinating operations and enhancing client relations, driving significant increases in service volume and customer satisfaction.
Overview
5
5
years of professional experience
Work History
BDC Representative
Nazareth Ford
04.2024 - Current
- Proactively contact dormant customers and clients with expiring rewards to increase service appointment volume and customer retention.
- Coordinated shop schedules by matching vehicle needs with technician specialties, optimizing workflow and service delivery.
- Liaised with Parts Department to ensure timely ordering of required parts for scheduled service appointments.
- Educated customers on open recalls and recommended services, enhancing vehicle safety and compliance awareness.
- Maintain accurate records for rental fleets, tracking mileage and inventory numbers.
- Process and scan completed repair orders to ensure accurate service documentation and record retention.
- Review and verify AI-generated service appointments to ensure accuracy and preparedness prior to customer arrival.
- Support daily operations by maintaining service lounge inventory and communicating supply needs to management.
Hostess / Server
Slopeside Pub & Grill
11.2020 - Current
- Delivered high-quality customer service, resolving guest concerns to ensure satisfaction and repeat business.
- Managed seating flow and shift rotations to balance server workload and minimize guest wait times.
- Promoted weekly specials and upsold menu items, contributing to increased average guest check totals.
- Provided local area recommendations, enhancing guest experience and encouraging positive reviews.
Real Estate Agent
Coldwell Banker Hearthside - Cliff Lewis Experience
03.2023 - 05.2024
- Guided clients through contract negotiations and due diligence, coordinating inspections and lender timelines.
- Successfully navigated multiple-offer situations to secure accepted contracts for clients.
- Advised buyers on market conditions and pricing strategies, enhancing their offers in competitive markets.
- Hosted open houses to effectively market properties and attract new buyer leads.
- Prospected and followed up with potential buyers and sellers to establish a robust pipeline of leads.
Waitress
Cornucopia Cruise Lines
05.2021 - 08.2021
- Assisted with setup and breakdown of seating and service stations for high-volume events, ensuring alignment with event layouts and guest counts.
- Provided food and beverage service for large-scale private and corporate events, contributing to seamless guest experiences.
- Provided exceptional customer service to guests aboard cruise ships.
- Took orders and served food and beverages to passengers efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
Skills
- Customer Service & Client Relations
- Scheduling & Operations Coordination
- CRM & Appointment Management
- Sales & Lead Generation
- Multitasking in Fast-Paced Environments
- Professional Communication
References
Available upon request
Education And Licenses
- Pennsylvania Real Estate Salesperson License
- High School Diploma
Timeline
BDC Representative
Nazareth Ford
04.2024 - Current
Real Estate Agent
Coldwell Banker Hearthside - Cliff Lewis Experience
03.2023 - 05.2024
Waitress
Cornucopia Cruise Lines
05.2021 - 08.2021
Hostess / Server
Slopeside Pub & Grill
11.2020 - Current