Gianna K. Menendez
Tomball,TX
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Freddy's Frozen Custard & Steakburgers. Excelled in complaint resolution and client relations, enhancing customer satisfaction and fostering repeat business. Skilled in multi-task management and an adaptive team player, significantly contributing to team and company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Freddy's Frozen Custard & Steakburgers
Tomball, TX
05.2023 - Current
- Provided accurate information about products and services to customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Klein Cain Highschool
Spring, TX05-2025
Skills
- Complaint resolution
- Order processing
- Problem resolution
- Client relations
- Time management
- Customer satisfaction measurement
- Punctuality and reliability
- Staff training
- Money handling
- Payment processing
- High-energy attitude
- Multi-task management
- Adaptive team player
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
Freddy's Frozen Custard & Steakburgers
05.2023 - Current
High School Diploma -
Klein Cain Highschool
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