Gianni Campanella
San Jose,CA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
The Original Mexico Lindo
San Jose, CA
04.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Host
The Original Mexico Lindo
San Jose, CA
12.2022 - 03.2023
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
Front End Customer Service Associate
Blue rock BBQ
San Jose, CA
02.2022 - 03.2023
- Provided customers with product information, prices, availability, and delivery options.
- Greeted customers warmly upon entering the store or on the phone call.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
BusBoy
The Original Mexico Lindo
San Jose, CA
10.2020 - 11.2022
- Assisted waiters in taking orders from customers.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
Front End Team Member
West Coast Beef Company
San Jose, CA
08.2020 - 11.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
Education
High School Diploma -
Pioneer High School
San Jose, CA07-2023
GED -
San Jose City College
San Jose, CASkills
- Server Training
- Menu Memorization
- Food Station Setup
- Menu Item Recommendation
- Cash Handling
- Food Safety Understanding
- Effective Customer Upselling
- High-Volume Dining
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
The Original Mexico Lindo
04.2023 - Current
Host
The Original Mexico Lindo
12.2022 - 03.2023
Front End Customer Service Associate
Blue rock BBQ
02.2022 - 03.2023
BusBoy
The Original Mexico Lindo
10.2020 - 11.2022
Front End Team Member
West Coast Beef Company
08.2020 - 11.2021
High School Diploma -
Pioneer High School
GED -
San Jose City College
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