GIANNI GARCIA-ROA
Bethlehem,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Urbano Mexican Kitchen & Bar. Proven ability to enhance guest engagement and satisfaction through effective communication and team collaboration. Recognized for training new staff and optimizing service flow, contributing to a welcoming dining atmosphere.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Urbano Mexican Kitchen & Bar
Bethlehem, PA
08.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Coordinated food and beverage orders efficiently, collaborating with kitchen staff to optimize service flow.
- Trained new team members on menu offerings and service standards, fostering a knowledgeable workforce.
- Managed table assignments effectively, balancing workload among staff to enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Longhorn Steakhouse
Allentown, PA
03.2022 - 08.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with servers and kitchen staff to enhance service efficiency.
- Addressed guest inquiries and resolved issues to improve dining experience.
- Monitored wait times and communicated effectively with guests regarding seating availability.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Teaching Assistant Volunteer
Leaders of Our Future
Allentown, PA
06.2021 - 10.2021
- Assisted instructors in preparing educational materials and resources for classroom activities.
- Supported student engagement by facilitating group discussions and collaborative learning exercises.
- Organized classroom logistics, ensuring a conducive learning environment for all students.
- Provided one-on-one academic support to students, enhancing their understanding of core concepts.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
- Ensured safety standards were upheld within the classroom setting by closely monitoring student interactions and addressing any potential hazards promptly.
Sales Associate
Tommy Hilfiger
Bethlehem, PA
11.2019 - 02.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring brand presentation aligned with guidelines.
- Processed transactions efficiently, contributing to daily sales goals.
- Engaged customers through product knowledge, strengthening brand loyalty.
- Resolved customer inquiries and concerns effectively, improving satisfaction rates.
- Collaborated with team members to maintain a positive work environment and high service levels.
Education
High School Diploma -
Pace University
New York (City), NYAssociate of Arts - Psychology
Northampton Community College
Bethlehem, PA12-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Verbal and written communication
- Effective communication
- Collaborative teamwork
Languages
Spanish
Limited Working
Timeline
Server
Urbano Mexican Kitchen & Bar
08.2023 - Current
Restaurant Hostess
Longhorn Steakhouse
03.2022 - 08.2022
Teaching Assistant Volunteer
Leaders of Our Future
06.2021 - 10.2021
Sales Associate
Tommy Hilfiger
11.2019 - 02.2020
High School Diploma -
Pace University
Associate of Arts - Psychology
Northampton Community College