GIANNI MARTE
Raleigh,NC
Summary
Assistant Store Manager with over 9 years of experience in optimizing store operations and team management. Demonstrates strong leadership and communication skills, with a proven track record in inventory management and sales strategies. Utilizes military precision in organizational planning to enhance customer satisfaction and drive business growth.
Overview
10
10
years of professional experience
Work History
Oral Surgery Assistant
Oral Surgery Hawaii
11.2025 - 04.2026
- Prepared surgical instruments and maintained sterile environment for oral procedures.
- Assisted surgeons during complex procedures, ensuring efficiency and patient comfort.
- Educated patients on post-operative care and recovery protocols.
- Managed patient scheduling and coordinated office flow to optimize operations.
Quartermaster
United States Navy
08.2021 - 09.2025
- Ensure safe navigation on the bridge, enhancing vessel communication and navigation accuracy.
- Skilled in celestial navigation, contributing to efficient and precise route planning.
- Collaborate with team to maintain operational safety, ensuring compliance with maritime protocols.
Assistant Store Manager
Kay Jewelers
04.2019 - 07.2021
- Led team to enhance customer satisfaction and streamline operations.
- Exceeded business goals by engaging staff in key processes.
- Mentored team in upselling and cross-selling techniques.
- Managed inventory to reduce waste and improve efficiency.
- Orchestrated team training on upselling techniques, fostering a culture of collaboration that led to noticeable increases in sales performance.
Assistant Store Manager
City Gear
06.2017 - 03.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Improved efficiency 82% through supervising daily staff assignments and tasks.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Coached and developed store associates through formal and informal interactions.
- Maintained organized store, responded to customer complaints and answered questions quickly.
Sales Associate
Bed Bath & Beyond Inc.
10.2016 - 06.2017
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
Education
Criminal Justice
Hawaii Pacific University
Honolulu, HIHigh School Diploma - undefined
New Manchester High School
Douglasville, GA05.2015
Skills
- Sales Strategies, Sales Techniques, Customer Relations, Merchandising, Issue Resolution, Business Growth, Leadership, Customer Service, Communications, Team Management, Team Building, Organization, Inventory Management, Conflict Resolution, Training Development, Data Analysis, Attention to detail
LANGUAGES
Spanish (Native)
Timeline
Oral Surgery Assistant
Oral Surgery Hawaii
11.2025 - 04.2026
Quartermaster
United States Navy
08.2021 - 09.2025
Assistant Store Manager
Kay Jewelers
04.2019 - 07.2021
Assistant Store Manager
City Gear
06.2017 - 03.2019
Sales Associate
Bed Bath & Beyond Inc.
10.2016 - 06.2017
High School Diploma - undefined
New Manchester High School
Criminal Justice
Hawaii Pacific University