Giashia Armstead
Summary
Skilled pharmacy technician with extensive experience in managing operations, customer service, and prescription handling. Licensed professional dedicated to providing excellent care. Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
- Maintained a clean and organized area.
- Assisted the pharmacist in answering questions and resolving problems.
- Followed all state and federal regulations regarding the handling and dispensing of medications.
- Processed insurance claims and other payment methods.
- Collected and recorded patient information, including medical histories and insurance information.
- Prepared and dispensed medications, including OTC medications and prescriptions.
- Maintained pharmacy inventory and stocked shelves with new products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained compliance with safety protocols and regulatory requirements in pharmacy operations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Direct Support Professional
Apex Behavioral
12.2021 - 09.2024
- Supported clients in developing social skills through engaging activities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Shift Manager
Taco Bell
01.2015 - 12.2021
- Monitored and maintained inventory levels to ensure product availability.
- Demonstrated effective leadership and problem-solving skills.
- Investigated and resolved customer complaints in a timely manner.
- Created and maintained detailed records of daily sales and transactions.
- Ensured the department and the store fully complied with all safety and regulations and state codes.
Education
High School Diploma -
North High School
Skills
- Confidentiality and HIPAA
- Problem-solving skills
- Patient confidentiality
- Prescription filling
- Healthcare regulations
- Customer service
- Medication dispensing
- Pharmacy and customer records management
- Vital signs monitoring
- Patient observation
- Record keeping
Timeline
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
Direct Support Professional
Apex Behavioral
12.2021 - 09.2024
Shift Manager
Taco Bell
01.2015 - 12.2021
High School Diploma -
North High School