Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giavanna Bacoccini

Chico,CA

Summary

Extensive experience in customer service and team leadership. I have a proven track record in enhancing customer satisfaction through effective conflict resolution. Adept at multitasking and fostering a positive work environment, contributing to operational efficiency and business growth. Im dedicated to creating a healthy, functioning work place for all.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Circle Pizza
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Lead

Mad Dash Pizza
01.2021 - 01.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Thrift Store Clerk

ILP Store
07.2019 - 09.2019
  • Handled customer complaints professionally, resolving issues promptly while maintaining positive brand perception.
  • Increased customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Improved store organization and appearance by merchandising items according to established guidelines.
  • Assisted with visual displays that showcased seasonal trends or promoted specific product lines, driving greater interest from shoppers.

Education

Bachelor of Science - Environmental Horticulture

Butte College
Oroville, CA
05-2027

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Conflict resolution
  • Multitasking and organization
  • Adaptability and flexibility

Timeline

Assistant Manager

Circle Pizza
03.2022 - Current

Shift Lead

Mad Dash Pizza
01.2021 - 01.2022

Thrift Store Clerk

ILP Store
07.2019 - 09.2019

Bachelor of Science - Environmental Horticulture

Butte College

Similar Profiles

CREATE PROFILE